Cloud Upgrade Specialist - Tax

Key Responsibilities

• Lead or support all aspects of implementation of the BS&A Cloud ERP for our customers upgrading from the on‑premises BS&A solution
• Direct customer interaction to guide them through the implementation process, which includes setting the proper expectations, scheduling, training on core processes, and providing support during the implementation period
• Educate customers on how to use the Cloud‑based software for their core day‑to‑day processes
• Support customers through all phases of the upgrade as required to ensure that all customer requirements are met, leading to successful acceptance and adoption of BS&A’s Cloud ERP software
• Diagnose, research and analyze customer concerns and requests, and ensure customer satisfaction
• Assist with data extractions and conversions
• Create and maintain documentation related to upgraded processes and client‑facing materials
• Verify data and municipal customizations to ensure critical components are converted successfully
• Other duties as assigned

• Bachelor's degree in Business, Accounting/Finance, Information Systems, or equivalent work experience
• Strong work ethic
• Ability to manage projects concurrently
• Ability to thrive in a fast‑paced environment
• Excellent organizational and time management skills
• Exceptional communication and customer service skills with the ability to simplify technical aspects for non‑technical users
• Willingness to learn new material (technical and non‑technical)
• The ability to work independently and as part of a team
• Detail‑oriented and ability to follow through
• Basic SQL knowledge is preferred but not required
• Some limited travel may be required, up to 10%. If located outside Lansing, MI area, travel to our headquarters in Lansing for initial onboarding and training may be required

Location:

Bath, MI