Training and Technical Support Staff - Behavioral Health CRM Database

Career Opportunities:
Training and Technical Support Staff - Behavioral Health CRM Database (4781)

Requisition
4781
-Posted
- Remote/Virtual

- Administrative

- Full-Time

MPHI is a Michigan-based and nationally engaged, non-profit public health institute. We are a team of teams, process and content experts, dedicated to building a world where tomorrow is healthier than today!

Title: Training and Technical Support Staff - Behavioral Health CRM Database

$25.85 - $32.46 / Posted Thru: 1/23/2026

Location: Remote/Virtual - Must Live and Work In Michigan

Purpose: To assist BPHASA in operationalizing business processes and initiatives within the MDHHS Behavioral Health Customer Relationship Management (BH CRM) database by developing process guidance materials, onboarding users, designing and implementing training plans, and providing technical support for all end users. This position acts as a first point of contact for the BH CRM business and customer users for all technical support and training needs.

• Support the internal operations components of the MDHHS BH CRM database to ensure that it meets BPHASA internal business and compliance needs.
• Research internal BPHASA processes and consult with BPHASA subject matter experts to understand and master the internal operations of BPHASA to facilitate the operation of these processes within the CRM.
• Work with the CRM Team to assist with the development and implementation of deliverables in accordance with the timelines.
• Partner with the CRM Team on translating business processes into the CRM through ensuring strong stakeholder participation in all steps of the process from developing the Business flow, design requirements, UAT, and training.
• Triage incoming technical support issues or concerns, escalating and prioritizing when appropriate to efficiently reach a solution.
• Partner with Maintenance and Operations team to assist with addressing business needs, system issues, bugs, user stories and enhancements.
• Attend all meetings as appropriate and assigned.
• Facilitate access and assign permissions to the CRM for internal and external stakeholders.
• Track licensure for the CRM, communicating any needs with CRM team.
• Provide onboarding and training to new users, via live demos, videos, presentations, or job aids.
• Provide training and technical assistance to BPHASA and other CRM users to effectuate optimal utilization of the CRM tool.
• Develop and implement training documentation for business processes, including but not limited to job aids, process guides, demonstrations, videos, and presentations.
• Ensure all process documentation and job aids are up to date and reflect any CRM system updates or process changes.
• Proactively communicate and monitor updates to CRM and integrated data sources to ensure minimal impact on CRM users and applications.
• Work with Bureau of Specialty Behavioral Health Services staff and other BPHASA staff as required.
• Work with external contractors/stakeholders as required.
• Utilize MDHHS Behavioral Health Customer Relationship Management (CRM) database to communicate with internal and external stakeholders as required.
• Provide technical and research support to BPHASA as directed.
• Always Represent the best interest of MDHHS and MPHI.
• All other duties as assigned.

Qualifications/Requirements:

Education: Possession of a bachelor’s degree or higher in Public Health, Health Administration, Public Administration, Public Policy, Social Work, Business Administration, or another concentration related to the duties and responsibilities of the assigned position.

Experience: Two or more years of work experience in providing training and technical assistance on databases and technology, preferably a Customer Relationship Management (CRM) database (e.g., Salesforce) Experience providing training and technical assistance in both one-to-one and group settings. Experience and strong skills in the creation of Power Points, videos, and other audio-visual materials which can be used for training. Success in providing customer service and quality assurance in a high stress setting.

A record of success in project oversight and compliance with multiple and…