Software Support Specialist

Company Overview

BS&A Software, a leading software organization with proven technology, is dedicated to providing cutting‑edge solutions to local governments and utility districts throughout the country. Our cloud‑based ERP software is a cornerstone in enhancing efficiency and effectiveness in these sectors.

Enterprise Software Support Specialist – responsible for providing professional, courteous, and efficient product support for BS&A Software’s applications. Extensive customer contact, troubleshooting, and relationship building are required.

• Successfully complete the 6‑ to 9‑month onboarding process.
• Establish and maintain positive, professional relationships with customers and fellow employees.
• Ask progressive questions to determine customer needs and provide quality solutions.
• Relate technical/procedural concepts tailored to the customer’s level of expertise.
• Communicate accurate information via email, case notes, phone calls, and person‑to‑person interactions.
• Maintain composure in unfamiliar situations.
• Participate in a harmonious team environment, sharing ideas and knowledge.
• Continuously learn the team’s suite of applications.
• Convert and balance data (if applicable).
• Work with the Quality Assurance team to troubleshoot issues.
• Test developer changes to ensure accuracy.
• Take on individual projects.

• Proven experience in technical support or similar customer‑focused role; familiarity with enterprise software solutions preferred.
• Exceptional verbal and written communication skills.
• Strong understanding of procedural concepts and the ability to relay them efficiently.
• Ability to maintain composure and confidence in unfamiliar situations.
• Ability to manage stress and anxiety in complex and fast‑paced environments.
• Versatility in handling multiple responsibilities and adapting to challenges.
• Ability to work well with other company staff to support growth.

• Competitive pay
• Health Insurance – BCBS of Michigan (employer‑paid premium)
• Health Savings Plan – employer contributes 75%
• Dental Insurance – employer‑paid premium
• Vision Insurance – employer‑paid premium
• Retirement – 401(k) employer‑paid; discretionary employer match 50%
• Paid parental leave
• Disability Insurance – employer‑paid premium
• Life Insurance – employer‑paid premium
• Generous PTO and holiday time
• Company‑sponsored events

BS&A uses E‑Verify as part of the I‑9 process and provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.