Implementation & Training Specialist

Implementation & Training Specialist (ITS)

BS&A Software, a market-leading software organization, is seeking an Implementation & Training Specialist to assist with the implementation of BS&A’s ERP software (primarily cloud-based) in local governments and utility districts throughout the country. Our specialists are customer-facing and translate customer requirements into our software solutions.

We offer a rewarding opportunity to utilize your skills.

• Define, analyze, and interpret client business needs and procedures autonomously, aligning them with project objectives.
• Configure and customize ERP systems independently in line with client operations and BS&A’s recommended practices.
• Identify and document business/technical prerequisites for specific software design/development, forms, reports, interfaces, processes, configuration, and other necessary alterations.
• Develop user documentation and guidance materials for customers.
• Conduct software training for end-users both remotely and in-person, sometimes training several customers simultaneously.
• Deliver outstanding customer support and address client concerns throughout the implementation process.
• Cooperate with various team members, including Project Managers, Data Conversion Developers, and other Implementation & Training Specialists.
• Act as the liaison for the client, ensuring a smooth handover of customer accounts to our Customer Support team.

• Bachelor’s degree in Business, Accounting/Finance, Information Systems, or equivalent work experience.
• Strong communication skills, both written and verbal.
• Excellent customer-facing skills with the ability to simplify technical aspects for non-technical users.
• Ability to work independently, manage personal tasks effectively, take initiative in problem-solving, and meet deadlines in a fast-paced, deadline-oriented setting.
• Ability to manage stress and anxiety levels in complex and fast-paced environments.
• Prior experience with SaaS platforms, especially Government Technology SaaS solutions, is desirable but not required.
• Valid driver’s license.
• Travel up to 75% of the time, including multi-day trips, with home on weekends.

• Competitive pay.
• Health Insurance – BCBS of Michigan – Employer-paid premium.
• Health Savings Plan – Employer contributes 75%.
• Dental Insurance – Employer-paid premium.
• Vision Insurance – Employer-paid premium.
• Retirement – 401(k) – Employer-paid.
• Retirement – 401(k) – Employer matches 50% of team member contribution.
• Paid Parental Leave.
• Disability Insurance – Employer-paid premium.
• Life Insurance – Employer-paid premium.
• Generous PTO and Holiday Time.
• Company-sponsored events.

BS&A uses E-Verify as part of the I‑9 process to verify the work eligibility of all new hires. BS&A provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

The BS&A complies with applicable state and local laws governing non-discrimination in employment in every location in which BS&A has facilities.

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