Cloud Upgrade Specialist - HRMS

As a Cloud Upgrade Specialist for the HRMS suite, you will be responsible for successful planning, execution, and management of cloud upgrade implementations. This customer‑facing role combines technical and functional skills to upgrade customers from our existing on‑premises software to our cloud‑based software.

If you are looking for a challenging and rewarding opportunity to utilize your skills, we would love to hear from you!

• Lead or support all aspects of implementation of the BS&A Cloud ERP for customers upgrading from the on‑premises BS&A solution.
• Direct customer interaction to guide them through the implementation process, including setting expectations, scheduling, training on core processes, and providing support during the implementation period.
• Educate customers on how to use the Cloud‑based software for their core day‑to‑day processes.
• Support customers through all phases of the upgrade as required to ensure that all customer requirements are met, leading to successful acceptance and adoption of BS&A’s Cloud ERP software.
• Diagnose, research and analyze customer concerns and requests, and ensure customer satisfaction.
• Assist with data extractions and conversions.
• Create and maintain documentation related to upgraded processes and client‑facing materials.
• Verify data and municipal customizations to ensure critical components are converted successfully.
• Other duties as assigned.

• Bachelor's degree in Business, Accounting/Finance, Information Systems, or equivalent work experience.
• Strong work ethic.
• Ability to manage projects concurrently.
• Ability to thrive in a fast‑paced environment.
• Excellent organizational and time‑management skills.
• Exceptional communication and customer service skills with the ability to simplify technical aspects for non‑technical users.
• Willingness to learn new material (technical and non‑technical).
• The ability to work independently and as part of a team.
• Detail‑oriented and ability to follow through.
• Basic SQL knowledge is preferred but not required.
• Some limited travel may be required, up to 10%. If located outside the Lansing, MI area, travel to our headquarters in Lansing for initial onboarding and training may be required.