Manager, IT Infrastructure

The Manager, IT Infrastructure will lead the IT Infrastructure team to develop and maintain strategies by researching, recommending, and implementing strategic technological solutions. The goal is to provide guidance and share knowledge on technical concepts and emerging technologies, leading a team of staff, vendors, and consultants to ensure technology-based solutions meet current and emerging business needs.

Responsibilities:

• Provide systems support and service, business applications, data-based solutions, project delivery, and strategic planning services to satisfy requirements for all divisions of the Michigan Farm Bureau Family of Companies.
• Plan, recommend, and implement departmental budget, training, operating policies, standards, procedures, workflows, staffing levels, and facilities requirements necessary to assure maximum efficiency and effectiveness of functional areas of responsibility.
• Maintain strong and professional business relationships with contract and vendor management covering various hardware, software, and services across the organization relative to information technology.
• Monitor the performance and adequacy of all hardware and software components and make recommendations to ensure the availability of components necessary to meet production service goals.
• Build partnerships with business and technical peers and cultivate effective relationships with peers at other companies.
• Facilitate exceptional communication and interchange with business and technical partners regarding projects, problems, business requirements, system service, availability, and resource coordination.
• Provide input to the corporate plan development process regarding resources, requirements, and timeframe estimates as required.
• Develop annual budgets to purchase and maintain the infrastructure required to support business functions across the company and operate within acquisition standards and expenditure policies.
• Manage and coordinate the work of Infrastructure staff by facilitating and tracking project status, identifying problems and issues, allocating appropriate resources, and ensuring that technical support services are completed on schedule and at the highest levels of quality.
• Select, train, motivate, and evaluate department employees with adherence to company policies and procedures.
• Collaborate with cross-functional technology teams to oversee troubleshooting, system maintenance, systems backups, archiving, and disaster recovery of all systems and provide expert support in other areas when necessary.
• Establish procedures and oversight to evaluate the causes, sources, and impacts of mainframe, network, storage, and server problems as well as performance issues.
• Recommend and participate in resource measurement and capacity planning activities necessary to maximize performance of operating and processing systems and provide future capacity requirements.

Qualifications:

• Bachelor's degree in business administration, computer science, or related field required, or equivalent experience may be considered.
• One to three years of management experience required.
• Three to five years of experience with information technology concepts, techniques, and processes required.

Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.

We are an equal opportunity employer and welcome applications from diverse candidates.