Concessions Supervisor | Part-Time | Jackson Field

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end‑to‑end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world‑class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

The Concessions Supervisor is responsible for overseeing the food & beverage serving of guests in the stadium at various concessions stands, bars, and portable food & beverage locations. The Concessions Supervisor must be personable and able to work in an ever‑changing fast‑paced environment. The Concessions Supervisor will assist the General Manager and the rest of the OVG leadership team with projects including training, inventory and special events.

The Concessions Supervisor must maintain excellent attendance and be available to work events as scheduled per business need.

This role pays an hourly rate of $18.00-$20.00.

Benefits for Part‑Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until May 1, 2026.

Located in the heart of downtown Lansing,
Jackson Field is the home of the Lansing Lugnuts and a first‑rate baseball facility with seating for over 12,000 fans.

• Ensure proper set‑up of all concessions locations prior to doors. Set‑up duties may include: verifying opening inventory, assigning duties to concession workers (employee/volunteer), ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining levels of food production based upon projected guest attendance has been met; assuring that SL or NFP Stand Leader has followed proper procedures for distribution and handling of cash.
• Provide a high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of events.
• Training new & current employees with regard to property procedure & best practices.
• Willing to cover / back‑up any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met; assist with Premium Services operations and event needs, as directed.
• Ensure work environment is safe and free from harassment or discrimination; immediately address all safety concerns, potential hazards, accidents or incidents. Relays safety/health issues to management immediately.
• Ensure event staff and volunteers are aware of workplace expectations; provide on‑going assistance, training and mentoring to event staff and volunteers; promote a positive, enthusiastic and cooperative workplace environment by working side‑by‑side with staff and volunteers; reinforce procedures and practices through repetition; lead by example and provide on‑going constructive feedback.
• Ability to obtain working knowledge of all existing concession locations: geographical locations, equipment, evacuation procedures, adjacent employee and guest areas and facility access.
• Responsible for supervising the service of beverages to guests including alcoholic beverages. Must check guest’s  verify minimum age requirement for the purchase of alcoholic beverages.
• Responsible for assisting in recording a guest’s order and relaying the order to the kitchen via P.O.S. system.
• Responsible for observing guests to respond to any additional requests and determine when the meal has been completed.
• Responsible for computing the cost of the meal and presenting the guest with the check. Accept payments and provide change as necessary.
• Recommends certain dishes and identifies ingredients or explains how various items on the menu are prepared.
• Maintains sanitation, health and safety standards in work areas.
• Must show demonstrated ability to meet the company standard for excellent attendance.
• Assures that the location equipment is operable and clean prior to start of event.
• Responsible for recognizing guests that are visibly intoxicated and taking action to cut…