Hospice Client Support Executive

Hospice Client Support Executive role at Optimal Care

Optimal Care is where your dedication meets a rewarding career. As a clinician‑owned and operated company, we create the opportunity and environment for each employee to realize their highest potential while maintaining a personalized focus on our patients and families every day. We are the Midwest’s premier provider of physician services, home health, and hospice care. Our integrated care delivery model incorporates technology, innovation, and best practices and produces value‑based outcomes by managing chronic disease, rehabilitation, and end‑of‑life care.

We live a simple mission:
Serve Together, Provide Value, and Deliver Exceptional Quality Care.

At Optimal Care, we are committed to being an exceptional place to work. Your expertise, passion, and dedication to quality care will thrive here. Together we will build a remarkable workplace.

• Minimum of 3 weeks paid time off (PTO)
• Company vehicle program
• Flexible work schedule
• Mentorship culture
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Mileage reimbursement
• Cutting‑edge technology

• A competitive base salary with no cap on incentives – unlimited earning potential
• Orientation bonus program ensures high levels of compensation
• No wait to earn commissions/incentives – top performers make 6‑digit total compensation
• Career ladder growth opportunities – we’re expanding!
• The ability to keep your current relationships and continue to build on them
• A stand‑alone hospice with a care continuum (home health and physician services)
• In‑house research and development team to help build innovative/specialty programs for our clients
• Data‑driven territories that set you up for success
• Strong training and orientation program – including an orientation manual
• Senior leadership team all have 25+ years post‑acute management experience
• In‑house recruiting team to ensure professional clinical team expertise
• Proactive hiring model to ensure growth capacity

Client Support Executives obtain referrals for services as well as promote, educate, and market all company services. Serving as a liaison between Optimal Care and referral sources you will coordinate care for referred patients from home health, non‑medical home care, hospitals, and other medical community partners. This position aligns closely with industry‑standard roles such as Hospice Sales Specialist, Hospice Care Liaison, Hospice Business Development Coordinator or Account Executive, Hospice Services.

• Drive sales by building relationships with healthcare providers and community partners to increase hospice referrals.
• Utilize your strong network within the healthcare community to generate leads and close sales.
• Daily interaction with patients, medical professionals, other referral sources, and the community to assure continuity of care and to coordinate appropriate communication and documentation.
• Provide education to senior living communities, health systems, and referral sources.
• Grow service lines and receive referrals from our healthcare community partners.
• Distribute and ensure all referral sources have proper forms and materials for company service lines.
• Provide feedback and document activity to execute strategic plan to provide ongoing value‑add to accounts.

• Hospice or post‑acute sales experience.
• Will also consider discharge planners working in these spaces.
• High school diploma or GED equivalent.
• Valid driver’s license.
• Reliable transportation and valid automobile insurance coverage.
• Proven interpersonal, coordination, and leadership skills with ability to communicate effectively.
• Practical and theoretical knowledge of hospice and palliative care.

• Associate degree or bachelor’s degree preferred.
• Demonstrates active involvement in professional organizations and community activities.

Home Office: 801 Rosehill Road, Jackson, MI 49202

Main Service Area:
Lansing and surrounding.

Office hours: 8:00 am – 5:00 pm, Monday through Friday.

$80,000 – $100,000 USD.

Optimal Care conducts a background screening upon acceptance of a contingent job offer. Background screening is completed by a third‑party administrator, the Michigan Long‑Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Optimal Care is an equal‑opportunity employer.