CPC Processer Customer Support

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care.

By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

This is a remote role (Call Center) for full-time production environment. The position involves handling release of information account issues with internal and external customers while maintaining a high level of professionalism.

• Full-Time:
  Mon-Fri 8:30am-4:00pm EST
• Comfortable working in a high-volume production environment.
• Processing medical record requests by taking calls from patients, insurance companies, and attorneys to provide medical record status.
• Documenting information on multiple platforms using two computer monitors.
• Proficient in Microsoft Office (including Word and Excel).

• Answer and conduct business on the telephone while maintaining excellent customer service.
• Answer release of information related telephone calls and inquiries accurately and timely.
• Review, research, resolve and respond to inquiries received via telephone, email or written correspondence.
• Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
• Follow all department and/or site specific processes and procedures accordingly.
• Meet and maintain the department’s productivity and quality assurance expectations.
• Responsible for following all company policies and procedures as posted or communicated by management.
• Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
• Maintain a high level of professionalism and good rapport with co-workers and members of management.
• Maintain open lines of communication with other employees and members of management regarding any problems, complaints, incidents, etc. immediately.
• Performs work in accordance with the training and direction provided and adheres to facility specific procedures.
• Attends mandatory employee in-service meetings and/or training sessions, if directed.
• Maintain an acceptable attendance record and report to work as scheduled.
• Performs other duties as assigned.

• High school diploma or equivalent from an accredited institution recognized by the State Department of Education.
• Friendly, professional manner of communication and good customer service skills.
• Experience with multi-line phone systems is required; computer proficiency such as knowledge of MS‑Office at intermediate/advanced level and one year experience is beneficial.
• Experience in Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents is beneficial.
• Ability to stay organized while working quickly; strong attention to detail required.
• Passing annual Introductory HIPAA examination.
• Required to take and pass a 90‑day ROI Certification course with a score of 85% or higher.
• Health screenings and vaccinations required; exemptions may be considered on a case-by‑case basis.

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high‑performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

The estimated total cash compensation range for this role is $15—$18.32 USD.

This job is not eligible for employment sponsorship.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it through the employee portal.

For more information about how we collect and use your data, refer to our privacy policy.