Business Operations Analyst

General information

# 21482

Remote? No

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion.

From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Are you ready to make a meaningful impact in a dynamic digital marketplace? As a Business Process Analyst, you’ll play a pivotal role in supporting our Smart Auction and white label websites, working closely with our Business Process Director and Team Lead. In this engaging position, you’ll be the go-to resource for both internal and external customers, ensuring seamless daily operations and delivering exceptional support.

You’ll take ownership of reconciling daily settlement activities, help bring innovative programs and processes to life, and proactively identify and mitigate risks. If you thrive in a collaborative environment and are passionate about driving operational excellence, we invite you to join our team and help shape the future of our business!

• Daily monitoring and reconciliation of settlement / payment activities and prompt resolution of any discrepancies
• Key customer support, as needed, ensuring we’re exceeding their expectations
• Brings operational and settlement/payment expertise to support the implementation of new operational processes and/or enhancements to existing processes
• Provide superior customer experience ensuring all escalations, to our support mailbox, are handled professionally, timely, and accurately
• Identification and clear escalation of potential risks and issues to leadership
• Ensures all desk policy and procedures are maintained and accurate
• Miscellaneous duties as assigned

• 1+ year experience in Auto Finance or Financial Audit required
• Proficiency in Microsoft Excel:
  Ability to create, update, and reconcile spreadsheets; comfortable with basic formulas and data organization.
• Basic Accounting/Math
  
  Skills:
  
  Understanding of debits, credits, reconciliation, and handling financial transactions.
• Customer Service Communication:
  Ability to professionally handle sensitive financial discussions with external customers (dealers/vendors) via email and phone.
• Email Management:
  Skilled in managing and responding to high-volume, business-critical emails.
• Attention to Detail:
  Accurate tracking and matching of receivables and payments.
• Self-Starter:
  Capable of independently managing tasks and collaborating with team members as needed.

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

• Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
• Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
• Work-Life Integration: other benefits including Life…