More jobs:
Success Specialist
Job in
Lansing, Ingham County, Michigan, 48900, USA
Listed on 2026-03-05
Listing for:
Virtual Vocations Inc
Full Time
position Listed on 2026-03-05
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, CRM System
Job Description & How to Apply Below
A company is looking for a Renewals Success Specialist in EdTech.
Key Responsibilities Manage timely and accurate subscription renewals through digital communication and handle several hundred accounts efficiently Collaborate with Customer Success Managers and the Customer Support team to address customer needs and ensure satisfaction prior to the renewal period Maintain accurate records of customer renewal statuses and identify trends in customer behavior using CRM systems
Required Qualifications 1+ years of experience in a similar role, exceeding renewals or expansion goals Strong understanding of the K-12 education space, including EdTech buying cycles and decision-making processes Proficiency in CRM systems, particularly Salesforce Demonstrated ability to meet or exceed performance targets in a customer-facing role
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