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Customer Service Rep - MA Servicing; Lansing C-S-R
Job in
Lansing, Ingham County, Michigan, 48933, USA
Listed on 2026-03-04
Listing for:
Advantasure, Inc.
Full Time
position Listed on 2026-03-04
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep
Job Description & How to Apply Below
Job Description
Customer Service Rep I
Full-time
Shift: 8:00 am to 5:00 pm
Lansing, MI
Assessment required
- Customer Service Rep
Blue Cross Blue Shield of Michigan is looking for outgoing, energetic, phone friendly individuals to work in a fast-pace call center environment. Our Customer Service Rep analyzes, evaluates, resolves and primarily responds to low complexity level membership issues under various product lines.
- Primarily conducts low complexity internal and external research to determine and request the data needed to handle inquiries regarding membership.
- Analyze and service various product lines in the area (i.e., Facility, Professional). Provide responses by telephone, check-off letters, and/or automated letters.
- Follow department/corporate reporting requirements (i.e., PCRS, ICS, Special Surveys and Manual counts).
- Organize work to meet National/Corporate/Department Production and Quality Standards.
- Reroute misdirected inquiries.
- Primarily evaluates membership issues/inquiries and price/adjudicates low complexity claims/inquiries.
- Interact with others inside and outside the organization to resolve the inquiry/claim related problems.
- Influence customers to accept the reasonableness of decisions and actions.
- High school graduate or GED equivalent.
- One (1) year of related work experience in areas such as public/customer service, sales representative, claims processing, membership enrollment; or one (1) year of public contact in positions such as teaching, social service work, bank teller, medical assistant/office assistant.
- One (1) year of total related experience or in the absence of internal BCBSM experience, the following may apply:
One (1) year of related work experience in areas such as public/customer service, sales representative or claims processing. - Demonstrated knowledge of policies, practices and procedures related to membership.
- Demonstrated ability to analyze data and resolve problems related to membership.
- Demonstrated command of all skills necessary for oral and written communications in a clear, concise and tactful manner.
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