Guest Service Agent
Job in
Lansing, Ingham County, Michigan, 48900, USA
Listed on 2026-01-25
Listing for:
Peachtree Group Hospitality Management
Full Time
position Listed on 2026-01-25
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, English Customer Service, Call Center / Support
Job Description & How to Apply Below
Overview
The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.
Responsibilities- Process guest check-ins and check-outs.
- Secure payments and verify/adjust billing.
- Assist guests with reservations and requests in a friendly, professional and timely manner.
- Anticipate guest needs, exceed expectations, and provide creative solutions to deliver exceptional service while complying with brand standards.
- Candidates must be available for morning and afternoon/evening shifts.
- Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
- We offer a generous 401(k) retirement match.
- Work-life balance benefits include Paid Holidays and Paid Time Off.
- Additional perks include access to our Employee Assistance Program and Fund.
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