Senior Analyst - Product & Strategy

General information

Remote? No

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion.

From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Senior Analyst will drive operational excellence and product performance for Ally’s Aftermarket and Contracts teams through rigorous, actionable analytics. This requires a dedicated and focused professional to translate data into insights, to recommend enhancements/improvements to product offerings based on sound analysis and deliver measurable outcomes that strengthen our competitive position and support new business growth. As a member of our team, you will be required to respond quickly to business opportunities as they arise while maintaining day-to-day operational activities.

• Build and maintain dashboards that track product KPIs by processor and by product.
• Conduct trend and variance analyses to identify underperforming products/processes and quantify root causes.
• Produce monthly product performance reports with recommended actions and expected impact.
• Create exception monitoring reports; quantify impact of exceptions by product and reason of exceptions.
• Map current‑state workflows for form review, final validation, exceptions; measure cycle times, error rates, and rework.
• Identify bottlenecks and design data‑driven process changes; pilot and measure improvements.
• Create standardized report specs and automate recurring data pulls to reduce manual effort.
• Own daily/weekly/monthly reporting deliverables (data quality checks, reconciliation).
• Develop tools and metrics to compare expected vs. actual performance; maintain a variance log with remediation plans.
• Conduct departmental analytics audits to ensure compliance with guidelines, document findings and corrective actions.
• Support new product launches with demand forecasts, recommend operational changes to improve adoption.
• Respond to time‑sensitive business questions with clear, concise analysis and executive‑ready summaries.
• Design and execute tests for product features or operational changes.

• Minimum Qualifications:
  
  3+ years of experience, High School Diploma or GED equivalent.
• Preferred Qualifications:
  
  3+ years in analytics, product management, or risk within financial services or insurance/aftermarket products; 2+ years leadership experience preferred;
  Bachelor’s degree in related field strongly preferred; programming experience; advanced knowledge of PC applications (Excel and MS Office suite); ability to translate complex data into actionable recommendations with measurable results; strong analytical, problem‑solving, and communication skills; comfortable handling ambiguity and prioritizing high‑impact work.
• Must be flexible and eager to learn new processes and systems; exhibit critical thinking skills and problem‑solving abilities; remain comfortable in a changing environment.
• Candidate should possess cognitive thought process abilities necessary to ensure all programming is completed accurately and effectively.

Ally's compensation program offers market‑competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

• Competitive holiday and flexible paid‑time‑off, including time off for volunteering and voting.
• Industry‑leading 401(k) retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and…