Client Success Director

Description

Title: Client Success Director

Location: Remote-US

Salary: $95K

We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams.

We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.

We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.

At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That’s why you’ll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.

Learn more about what we do at:

The Client Success Director in the Client Success team has responsibility for managing and growing an existing portfolio of clients, ensuring that the delivery of services meet the scope of the individual contracts and do so in a manner consistent with PSI’s world class service culture. This role is part of a team that is one of the primary points of contact for our clients and has responsibility for the retention and development our client relationships.

The Client Success Manager is therefore an owner of relationships with clients and are their internal advocate.

This role is a full-time permanent position, Monday to Friday during typical office hours.

There will be up to 20% travel required for events, meetings and workshops. Day-to-day, this role can be performed remotely.

• Work to renew client contracts and to expand usage of services.
• Meet and exceed sales objectives for new business and retention.
• Be accountable for maintaining, reporting, and measuring data through Salesforce and other internal systems.
• Ensure contractual commitments and service level agreements are being met.
• Build relationships with the client's senior stakeholder to understand their initiatives.
• Conduct account reviews delivering ROI and insights to the client.
• Foster a positive client relationship by overseeing client requests, addressing issues, resolving escalations, and providing appropriate internal communications.

Bachelor’s degree or related work experience may be considered.

Strong previous experience in account management, program management, project management or consulting.

Experience of working within a technology company or credentialing company or other high-growth culture.

Proven ability to adapt and pivot to changes as part of an evolving product set.

At PSI, our culture is to be transparent and fair. That’s why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.

In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes:

• 401k/Pension/Retirement Plan – with country specific employer %
• Enhanced PTO/Annual Leave
• Medical insurance – country specific
• Dental, Vision, Life and Short Term Disability for US
• Flexible Spending Accounts – for the US
• Medical Cashback plan covering vision, dental and income protection for UK
• Employee Assistance Programme
• Commitment and understanding of work/life balance
• Dedicated DE&I group that drive core people initiatives
• A culture of embracing wellness, including regular global initiatives
• Access to supportive and professional mechanisms to help you plan for your future
• Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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