Business Operations Specialist

Business Operations Specialist Company Overview

BS&A Software is a pioneering software development company specializing in cutting‑edge solutions for local government management. With a rich history spanning over 30 years, BS&A has solidified its position as a trusted provider of integrated software systems designed to optimize administrative and financial operations for municipalities across the United States. Join our accomplished team and spearhead the transformation of how local governments streamline their operations.

BS&A Software is looking for a motivated, team‑player Business Operations Specialist to join its Sales Operations Team and be actively involved in all aspects of the Quote to Cash Process. The Business Operations Specialist is responsible for supporting all stages of the sales cycle as a key member of the BS&A account team. This position will be essential to the sales activities and communications between BS&A prospects and current customers on new, upsell, cross‑sell, upgrades and renewal opportunities.

This role will execute the sales operations activities, assisting with quotes & contracts, sales processing & bookings, and overall sales support. They will be responsible for maintaining CRM/SFDC throughout the sales cycle. They will maintain effective communications with executives and managers across the company to ensure proper sensitivity to the needs of the sales force and provide outstanding customer support to internal and external customers.

This individual will be a part of the team that works directly with the salespeople, is involved in the early stages of developing a sale, drafting proposals, RFPs, and contracts, manage user and customer data in internal systems, and assists with client billing and collections. The Sales Operations Specialist will also work closely with Finance and Accounting in all aspects of the Quote to Cash process including Order Management, billing and collections.

The Sales Operations Specialist will work closely with the Product Team, Support Team and Research and Development Team in drafting RFPs.

A successful candidate will have cloud‑based CRM experience with Salesforce. Solid Excel experience is a must, including pivot tables and vlookups. Prior SaaS, subscription/recurring revenue‑based revenue also required. The right candidate will have a strong ability to multi‑task and be very adaptable to our ever‑evolving environment. You will have a few years’ experience in either software sales operations or accounts receivable and credit and collections.

The successful candidate will have a “roll‑up‑the‑sleeves” attitude, be able to multi‑task, and be ready to thrive in a fast‑paced startup environment.

You will have the chance to serve as a key contributor to a high‑growth environment and strengthen your understanding of both operational and accounting processes. This is an exciting opportunity to develop skills and competencies that will serve as the basis for a career in both Sales Operations and Finance at high‑growth tech companies. This position will be based at our Headquarters in Bath MI, reporting to our Director of Business Operations.

This position will work closely with several managers including the Director of Business Operations, the VP of Revenue Operations, the Chief Revenue Officer, the Director of Marketing, Account Executives, Account Managers, CFO, and Controller to help develop and automate the order to cash process as well as take ownership and improve all quote to cash activities. The successful candidate will combine excellent analytical skills with knowledge of contract management and billing and collections.

This is a cross‑functional role that will work closely with Customer Success, Sales, Sales Ops, and other departments to help streamline the revenue function.

• Assist Sales organization in processing software, professional services and support opportunities.
• Support sales team with finalizing appropriate sales documentation; quotes, Statements of Work, Purchase Orders, Licenses & Software authorizations.
• Coordinate, write and drive the completion of RFI/RFPs in…