Installation Service Technician: Escalation Specialist

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Travel opportunities as part of the role, providing diverse work experiences
• Chance to work with cutting‑edge food service technology solutions
• Competitive salary commensurate with experience

• Provide on‑site implementation of food service technology solutions
• Configure software platforms for installation, including item and menu building
• Diagnose hardware, software, and configuration issues
• Provide remote training to enterprise customers
• Maintain and improve documentation related to installation and support procedures

• Minimum of 3 years of IT experience
• Must be comfortable with assigning IP addresses, network troubleshooting, VLANs, and subnets
• Experience with USB peripheral installation and troubleshooting
• Excellent written and verbal communication skills
• U.S. citizen or permanent resident

• Experience with remote access software and support
• Experience with software QA
• Database experience and understanding
• Knowledge of graphic design and file formats
• Strong leadership, organizational, and interpersonal skills

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.