Patient Access Manager

Overview

Job Description Patient Access Manager – West Region.

Location:

Remote/West Region. Immedica is a pharmaceutical company, headquartered in Stockholm, Sweden, focused on the commercialization of medicines for rare diseases and specialty care within our focus areas: genetic & metabolic diseases, hematology & oncology, and specialty care. Immedica’s capabilities cover marketing and sales, compliance, pharmacovigilance, quality assurance, regulatory and medical affairs as well as market access. We serve patients in more than 50 countries and are dedicated to helping those living with diseases with a large unmet medical need.

Immedica was founded in 2018 and employs more than 160 people across Europe, the Middle East, and the U.S. Our core values guide our culture and how we operate, innovate, and collaborate:
Open & Honest;
Effective;
Empowered. We foster transparency, integrity, and trust; deliver excellence; and encourage collaboration and ownership. We are currently searching for experienced professionals to join our team as a Patient Access Manager for the West Region.

• Lead regional efforts to support services education to patients, families/caregivers, healthcare professionals (nurses, medical assistants, office staff), nursing organizations, advocacy groups, and community organizations using approved materials.
• Engage with patients and caregivers through phone, virtual, and in-person meetings to enhance understanding of treatment and the patient journey.
• Collaborate with Specialty Pharmacy (SP) to help resolve access barriers, including issues with prior authorizations, step therapy, and denials through interactions with HCP reimbursement process education.
• Provide education and information through the prior authorization/appeal processes and coordinate the delivery of appropriate documentation to achieve and maintain coverage.
• Be knowledgeable of any changes in the payer access environment to identify issues that may impact access and communicate information appropriately to colleagues.
• Build trusted relationships with patient communities, advocacy groups, and professional organizations to expand awareness and support.
• Actively collaborate with field and internal colleagues to increase disease-state awareness, promote early diagnosis, and support patient access.
• Provide timely updates and work closely with regional colleagues to ensure coordinated support and seamless patient experiences.
• Maintain disease-state and product expertise through continuing education, conferences, and symposia participation.
• Offer feedback on existing workplans and propose innovative service offerings to improve patient and community engagement.
• Accurately document all interactions in compliance with company policies and industry regulations and complete required entries in CRM systems to track activity, outcomes, and metrics.
• Escalate clinical or medical inquiries to appropriate teams to ensure accurate and compliant responses.
• Ensure full compliance with corporate policies, regulatory guidelines, and industry standards as defined by Commercial, Legal, Regulatory, and Compliance leadership.
• Possess integrity, work with honesty, accuracy, and attention to detail.
• Work on other responsibilities as assigned by your manager.

• Bachelor’s degree in Nursing (BSN), Pharmacy, or other healthcare related fields preferred.
• Current or prior nursing/clinical background strongly preferred.
• 3–5 years of relevant experience in patient education, advocacy, pharmaceutical industry, or clinical practice.
• Experience supporting and providing education to patients, family members, healthcare professionals, office staff, nursing organizations, and community groups affected by rare and ultra-rare genetic diseases (required).
• Experience working with rare disease or specialty therapeutics is a plus.
• Strong presentation skills and ability to engage diverse audiences in multiple settings (in-person, virtual, group, and one-on-one).
• Exceptional interpersonal skills, professional communication, problem-solving ability, compassion, and skill in navigating difficult conversations.
• Ability to translate complex scientific and…