Manager, Community Living

The Manager, Community Living (Residential) Services is responsible for the oversight of service delivery to people with intellectual and developmental disabilities living in group homes. This includes providing direct supervision and training for the Team Coordinators who work closely with the people supported in each home and ensuring that the household meets or exceeds all relevant standards for quality services. The Manager will have an integral role in the broader service oversight, including ensuring that the staffing structure in each home is in accordance with each person’s needs, funded staff ratio and dedicated support.

The Manager attends internal management meetings, facilitates individual house meetings, monitors and ensures staff training compliance, and oversees the documentation for billing preparation. Additionally, the Manager will supervise, support, and develop employees working under their direction, striving to cultivate and maintain a positive team culture and an environment of trust and respect, resulting in high performance.

The Manager is committed to practicing a person-centered approach that is based upon
1) continuous learning about what is important to and for each person,
2) partnering with the person and the support team to identify the best supports to be provided for success,
3) the use of person-centered tools that support the person to be in control of the life they wish to lead, and
4) engage with the person supported by being an advocate, not a caregiver.

Ardmore believes that all employees should be committed to supporting the organization’s mission of ensuring quality support services are provided and people with intellectual and developmental disabilities are both respected and afforded opportunities to choose and participate in and access community events, activities, and resources.

• Embrace Ardmore’s Mission by empowering intellectual and developmental people to be a community together.
• Manage and lead by example and model all actions that support the intent of Ardmore to be successful in furthering its mission and values in the support of people receiving services.
• Maintain quality service delivery and practices and participate in the development and revision of person-centered policies, procedures, and manuals, as needed.
• Assist in developing service identities and functions that demonstrate Ardmore’s focus on person-centered and community for all values.

• In collaboration with the Senior Director of Services & Director of Community Living, develop and maintain standardized expectations for the Community Living services and effective team management and processes.
• Collaborate with all PCP Specialists, the LTSS Manager, other Managers and Directors, Nursing Finance and other administrative entities at Ardmore as assigned by the Manager, Community Living, to best support Ardmore’s person-centered service delivery.
• Provide regular reports to the Director of Community Living on program accomplishments, challenges, quality enhancement initiatives, and personal outcomes accomplishments.
• Manage the hiring, onboarding, and direct supervision of Team Coordinators and Direct Support Professionals II.
• Collaborate with Team Coordinator to provide supervision and oversight of DSPs.
• Understand and effectively manage staffing structures in each home that is in accordance with each person’s needs, staffing ratio and dedicated hours.
• Maintain a working knowledge of current local, State, and Federal regulations. Assist in ensuring full participation in external and internal service evaluations and compliance with regulatory agencies, funding sources, and standards of excellence accreditation.
• Conduct regular and ongoing evaluation of house/apartment needs; develops and implements plans to identify gaps in service (e.g., professional development and training of staff, budgetary concerns, licensing requirements, etc.)
• Participate in the organization on-call system on a rotating basis.

• Collaborate with PCP…