Manager, Community Living; Residential Services

Manager, Community Living (Residential) Services

Join to apply for the Manager, Community Living (Residential) Services role at Ardmore Enterprises.

The Services Manager for Community Living oversees service delivery to people with intellectual and developmental disabilities living in group homes. The role involves direct supervision, training of Team Coordinators, ensuring high‑quality standards, managing staffing structures, facilitating meetings, maintaining compliance, and overseeing billing documentation. The Manager cultivates a supportive team culture and a person‑centered approach, partnering with individuals and families to achieve desired outcomes.

• Embrace Ardmore’s mission by empowering intellectual and developmental people to be a community together.
• Manage and lead by example, modeling actions that support the intent of Ardmore to advance its mission and values.
• Maintain quality service delivery and practices, participating in the development and revision of person‑centered policies, procedures, and manuals.
• Assist in developing service identities and functions that demonstrate Ardmore’s focus on person‑centered and community values.

• Collaborate with the Senior Director of Services & Director of Community Living to establish and maintain standardized expectations.
• Work with PCP Specialists, LTSS Manager, Nurse Finance, and other administrative entities to support person‑centered delivery.
• Provide regular reports to the Director of Community Living on program accomplishments, challenges, quality initiatives, and outcomes.
• Manage the hiring, onboarding, and direct supervision of Team Coordinators and Direct Support Professionals II.
• Collaborate with Team Coordinators to supervise and oversee DSPs.
• Ensure staffing structures in each home align with each person’s needs and regulatory ratios.
• Maintain knowledge of local, state, and federal regulations; assist with service evaluations and compliance.
• Conduct regular evaluation of house/apartment needs, developing plans to address gaps.
• Participate in the organization on‑call system on a rotating basis.

• Collaborate with PCP Specialists, Nursing, and administration to provide overall case management, including behavior support plans.
• Oversee implementation strategies that facilitate personal outcomes through training for all team members.
• Provide routine updates to the Director on service accomplishments and quality initiatives.

• Establish effective relationships with families, professional groups, social service agencies, and other community organizations.
• Oversee grocery and supply budgets in accordance with Ardmore policies.
• Participate in internal management meetings and organizational committees.
• Plan and co‑facilitate routine team and staff meetings.
• Collect, submit, record, and file reliable data on attendance, service plans, and billing.
• Maintain quality service practices and update policies and procedures as needed.
• Provide opportunities for staff, families, and people supported to input on delivery.

• Stay informed on DDA Home and Community‑Based Services waivers for compliance.
• Collaborate with Nursing and Administration on Medication Technician training.
• Oversee staff training compliance with Human Resources.
• Assist with recruitment processes and vacancy management.
• Address employee relation performance and conflict resolution.
• Conduct internal investigations of incidents under the Director of Quality Enhancement.
• Perform assigned related duties.

• Facilitate compliance meetings and build constructive relationships.
• Think creatively and develop strong internal and external relationships.
• Work independently with confidence.
• Excellent oral and written communication and technological aptitude.
• Strong time‑management, customer‑service skills.
• Cultivate and maintain a positive team culture.
• Keep up to date on state‑funded services, benefits, and regulations.

• Bachelor’s…