Branch manager

Final date to receive applications: 03/05/2026

Address: 20330 88th Avenue, Suite 220

Job Family Group:
Retail Banking Sales & Service

NOTE:

This is a great opportunity to rise and showcase your leadership capabilities to lead a branch and team on a 13 month contract term. Near term, you'll be considered for other careers at BMO.

As the Branch Manager, you'll guide, direct, and coach staff to deliver exceptional service to BMO customers and prospects. You understand the needs of BMO customers or prospects to provide sales and service in the best interest of the customer. You advise customers on lending/credit card and investment strategies and products that meet their financial and life goals. You are able to identify and make referrals to other business partners.

You support sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank’s policies and processes.

Manages people and leads a team capable of delivering the desired business results.

Develops and executes a 6-12-month plan to maximize business growth and wallet share and achieve customer retention and acquisition objectives.

Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice in the best interests of the customer.

Coordinates service requests and problem resolution processes to ensure accurate completion and follow-up that meets or exceeds customer expectations, or escalates to manager for resolution.

Creates innovative business development strategies, including collaborating with other BMO partners to grow the business and maximize branch revenues, sales, and customer satisfaction, and minimize operating losses.

Generates leads to build and maintain customer relationships, resulting in outcomes that define a great customer experience.

Supports the Bank’s community involvement and participates in community activities.

Develops and maintains a network in the community to enhance the Bank’s visibility and build a strong referral source for new potential business.

Conducts cold calls to prospective customers to develop and maintain customer relationships.

Resolves customer related issues using knowledge of bank services, products, and processes.

Supervises the team to ensure customers are provided with superior service that defines a great customer experience.

Fulfills sales and service activities for the customer in accordance with approved procedures.

Continuously assesses and improves the fit-to-role and the skill / knowledge of subordinates to deliver on the desired customer experience.

Provides input into area business and market plans to optimize new and existing business opportunities within the community.

Acts as a trusted advisor to assigned business/group.

Influences and negotiates to achieve business objectives.

Recommends and implements solutions based on analysis of issues and implications for the business.

Assists in the development of strategic plans.

Identifies emerging issues and trends to inform decision-making.

Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.

Identifies skill / knowledge gaps and performance improvement opportunities for associates and specialists on the team.

Continually assesses and improves the level of individual and team performance through coaching.

Implements, reviews, and revises work plans.

Applies Bank’s performance and talent management system to manage performance and develop talent of direct reports.

Helps determine business priorities and best sequence for execution of business/group strategy.

Conducts independent analysis and assessment to resolve strategic issues.

Works with internal stakeholders and colleagues to leverage sales, fulfillment, and referral opportunities to improve share of wallet, acquire new customers, and provide full financial services to customers.

Builds effective relationships with internal/external stakeholders.

Ensures alignment between stakeholders.

Reviews and monitors sales and service performance against plan…