IT Supervisor
Job in
Langley, BC, Canada
Listing for:
RIMEX Supply
Full Time
position
Listed on 2026-02-23
Job specializations:
-
IT/Tech
IT Support, Cybersecurity, Systems Administrator
Job Description & How to Apply Below
Role Purpose
Own the reliability,responsiveness, and quality of RIMEX’s day-to-day IT services worldwide. Leadthe service desk and field support, keep endpoints compliant and protected, manage identity and access, coordinate networks/telephony/CCTV, and drive ITIL practices (Incident/Request/Change/Problem/Asset). This role frees the Director to concentrate on enterprise cybersecurity, modernization, and Tyre Sense technology roadmap.
Key activities:
The key activities and areas of responsibility:
World-class service operations:
Stabilize SLAs (response, resolution), reduce backlog/MTTR, and lift CSAT across regions. Ticketing is centralized via our help desk portal.Endpoint health at scale:
Raise patch compliance and device compliance; standardize imaging, joining, and policy baselines for Windows and mobile.Identity & access hygiene:
Tighten joiner/mover/leaver execution with HR and regional managers; eliminate stale access and unused shared mailboxes.Resilient sites & branches:
Stand up and maintain branch kits (network, Wi‑Fi, firewalls, phones, printers, CCTV) for new or expanding sites.Telephony & collaboration:
Keep VOIP provisioning and changes flowing quickly and accurately, with approvals routed to the right stakeholders.Security operations partnership:
Ensure endpoint protection coverage and enforce security policies and password‑manager adoption; provide audit‑ready operations evidence.Policy implementation:
Operationalize controls and access procedures in line with regional laws and RIMEX policies.Program support:
Provide operations support to ERP and Tyre Sense integration work (access, environments, device/app readiness, cutovers).Working Model
Hybrid with regional flexibility; support a global footprint and occasional after‑hours for cross‑time‑zone changes; limited travel for branch builds and audits.
Education and Training
Completion of IT-related post-secondary certificate or diploma programIT related training or certificationsAdvanced certifications and/or university degree considered an assetTechnical Skills
Service leadership & people management:
Lead the global IT service desk and field support; coach analysts, manage schedules/on‑call, and handle escalations.Establish and run ITIL processes (Incident/Request/Change/Problem) and asset lifecycle. Drive SOPs and knowledge base quality.Endpoint, identity, and collaboration:
Own varies of OS deployment standards, patching cadence, device compliance, and secure configuration baselines.Manage identity & access, shared resources, and mailbox health; reduce generic mailboxes and mailbox quota issues.Network, telephony, and site technology:
Coordinate branch networks (switching/Wi‑Fi) and firewalls; stage ‘branch‑in‑a‑box’ kits for new locations and expansions.Administer VOIP numbers, users, and devices under business approvals and cost controlsOversee printers/MFDs and secure printing posture with reporting (not per‑job approvals) to control cost without friction.Coordinate CCTV rollout/maintenance and ensure footage access is restricted per policy.Security & compliance collaboration:
Partner with security on endpoint protection coverage, vulnerability/patch cadence, and evidence generation for audits.Enforce acceptable‑use practices and support regional legal/policy adherence in daily operationsVendor, tooling & cost management:
Administer help desk/ticketing licenses and vendor access; track utilization and recommend pruning or reallocations to control spend.Coordinate quotes, POs, and logistics with suppliers for site builds and replacements; keep stakeholders CC’d by location.Projects & enablement:
Provide the operational spine for ERP transformation and Tyre Sense program work: access, device readiness, user onboarding, and environment logistics across time zones.Support training/rollouts (e.g. device constraints for specialized tooling).Success Metrics (Examples):
First‑response and resolution SLAs by priority met ≥95%; backlog
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