Junior Parts Advisor - BMW​/MINI

DRIVING POSSIBILITIES

Position:
Junior Parts Advisor

Status:

Full-Time

Dealership: BMW/MINI Langley

Department:

Parts

Compensation: $24-$25 per hour

We believe in doing good for our customers and for ourselves. Whether it's launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with Open Road.

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. Open Road is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 41 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada's Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to Open Road and grow with us today!

• Opportunity to work with a variety of OEM BRANDS including;
  Acura Audi, BMW, Honda, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
• Amazing Incentives including but not limited to:
  Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
• Internal and external, training & development opportunities for skill-development and growth
• Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment
• Comprehensive extended health and dental plan, tailored around Associate wellness
• Recognition and Engagement Events!

• Provide friendly, professional customer service to retail, internal, and wholesale customers.
• Help maintain appropriate parts and supply levels through system updates and visual checks; flag low or missing inventory to a supervisor.
• Assist customers and technicians by identifying correct parts and offering alternatives when exact replacements are unavailable, escalating complex inquiries when required.
• Assist with maintaining accurate records for parts transactions, warranty claims, and inventory tracking.
• Issue parts to technicians based on approved requisitions.
• Maintain a clean, safe, and orderly parts department.
• Perform other related duties as assigned by management.
• Open Road reserves the right to modify this job description as business needs require.
• Follow all company safety policies and procedures and promptly report any incidents to management.
• Contribute to improved CSI and overall customer satisfaction in alignment with Open Road's customer service philosophy.
• Participate in periodic inventory counts and assist with identifying obsolete or excess stock.
• Support the organization and security of the parts department, including proper storage of parts and tools.
• Look up part numbers, pricing, and availability using the dealership management system.
• Assist with ordering parts, receiving shipments, and arranging deliveries under the guidance of senior staff.

• 0-1 year of experience in an automotive parts, dealership, or related support role preferred.
• Strong customer service and communication skills with a willingness to learn.
• Basic knowledge of automotive parts, accessories, and dealership operations, or the ability to learn quickly.
• Familiarity with dealership or inventory systems is an asset.
• Understanding of standard procedures for receiving, storing, and issuing parts, with training provided as needed.
• Ability to accurately enter and maintain records using computerized systems.
• Ability to follow established processes and work under the direction of senior parts staff.
• Strong organizational skills and attention to detail.
• Ability to work effectively with technicians, advisors, and other departments.
• Ability to receive feedback, ask questions, and continuously improve.
• Valid British Columbia driver's license.

Internal Candidates MUST apply by filling out the Internal Endorsement Form on the Intranet. Failure to complete the form will cause a delay in your application.

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

We thank all those that have applied. Only those considered for the position will be contacted.