Claims Associate

Position Summary

Working as a Claims Associate at Walmart Canada is a great way to develop your skills in the retail industry. A Claims Associate works with our vendor partners and controls inventory, while providing exceptional customer service to vendor partners, associates, as well as with customers. If you are looking for an exciting job in customer service or retail, working as a Claims Associate may be a great fit for you!

• Assists in Shrink prevention by scanning all damaged and stolen merchandise in a timely manner.
• Maintains all up-to-date returns, vendor return requests (RA), recalls, paperwork, packing and shipping and ensuring they are completed in a timely manner and within any deadlines as per Company guidelines. Handle all SORT, and Global Donation Merchandise
• Ensuring safety practices are being followed continuously. i.e., chemicals are properly disposed, claims area is kept neat, clean and free of hazards, proper ladder usage and lifting techniques.
• Monitors merchandise being returned through claims and protect assets by ascertaining proper process and handling in regard to shrink, in order to keep charge backs to a minimum. Recording and monitoring returns and shrink wins within the store.
• Maintains up to date knowledge about Company policies, guidelines and processes regarding the handling of damaged and recalled merchandises and ensures all New Store Programs and systems are implemented and followed on a continuous basis.
• Ensures that the Return Manual is being followed through keeping claims current, keeping charge backs to a minimum and ensuring Vendor Return Request Forms are completed for all claims over 45 days old.
• Completes all GM CVP (Customer Value Program)
• Provides support to Office Support Associate (OSA) and Directs Store Delivery Associate as required.

The minimum rate of pay for this position starts from $18.80. Rate of pay will be determined based on relevant experience.

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

• Age - 16 or older

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

• Walmart will accommodate the disability-related needs of applicants and associates as required by law.

860 Langford Pkwy, Langford, BC V9B 2P3, Canada

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