Access Admin Officer

The team at Mendip Vale Medical Group (MVMG) delivers aPartner led service across Bristol, North Somerset and South Gloucester.

Serving around 85,000 patients across 10 sites we have a high calibre workforcedelivering innovative care.

MVMG are looking for a further Access Administration Officer to join our friendly team.

As an Access Admin officer your will you will support the delivery of safe and effective care of patients through the appropriatemanagement of appointment booking templates to meet the needs and demands of patients. The role does require the sucessful candidate to start work at 7:30am.

Working as part of a team the post-holder will assist in updating appointment booking templates and the scheduling/rescheduling ofappointments via direct patient contact as well as text, email etc. to ensure patients are able to access the appropriate service or healthcare professional in a courteous, efficient and effective way. You will be required to provide ahigh standard of patient focused service, pro-actively communicating relevant information between patients and their healthcare professional.

As a high-achieving and well-organised practice, we embracea Multi-Disciplinary Team approach to care provision.

Changes made from merging and working more effectively haveenabled us to make investment into our buildings, making our estate one of thenewest and brightest in the south west.

Working in conjunction with the Access Manager and wider practice team you will support the delivery of safe, effective care of patients through the appropriate management of appointment booking templates to meet theneeds and demands of patients across the Groups multi-disciplinary team.

You will be responsible for ensuring that all tasks are completed in a profitable, efficient, safe and effective manner. Thepost-holder will effectively communicate with the wider team, supporting newways of working through innovation.

The post-holder will also work alongside the wider

Administration Officer team to provide administrative and project support across a wide range of functions as deemed necessary.

The Access Administration Officer will develop good working relationships with:

Patients, service users and customers

GP, nurses and other surgery staff

Other providers who work with the Surgery and the report steam

• Experience of administration roles in the NHS
• Experience / knowledge of managing demand and capacity and appointment booking systems

• NVQ3 in Administration or equivalent or working towards.
• Evidence of continued learning/personal development in relevant field

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.