Shop Manager

Starting full-time salary £23,581.58 a year.

1 Cheapside, Lancaster, LA1 1LY

Join Our Community

Would you like to work at the heart of your local community? Are you motivated to inspire and support a team of volunteers? Do you have retail experience and are ready for the next step in your career?

If so, this could be the opportunity for you.

Permanent, 35 hours a week.

Shop location - 1 Cheapside, Lancaster, LA1 1LY

As Shop Manager of Scope’s Lancaster shop, you’ll have the autonomy to run the shop with creativity and flair. Every day is different.

In this role you will:

• Ensure shop sales performance is maximised, actively seeking ways to improve the shop’s performance on a continuous basis.
• Manage all aspects of stock collection and preparation; ensuring that stock processing levels are sufficient to achieve required shop floor density, encouraging stock donations at all times. Also support our online selling with identifying suitable items and listing on online selling platforms.
• Recruit, manage and develop paid colleagues and volunteers within Scope’s HR and operational policies and procedures and build a strong team.
• Work collaboratively with the Assistant Shop Manager.

We’re looking for someone who has:

• Previous experience as either a Retail Shop Manager, Assistant Manager, or a Supervisor looking to step up, ideally in retail or charity shops.
• Commercially aware and able to spot opportunities.
• Ability to lead and support people.
• Customer-focused, with a can‑do attitude.
• A team player with strong work ethic.
• Accurate and detail-oriented.
• IT literate and numeracy skills.

Please make sure you explain in your application, with examples, how you can meet these important skills.

We ask you to show an appreciation of Scope’s values and our ambition of an equal future for disabled people.

Our shops are the face of our retail brand, run by dedicated, creative, and passionate teams. We focus on sustainable fashion, engage with local communities, and lead volunteers to deliver a great experience for colleagues and customers. Funds raised support Scope’s mission of achieving equality for disabled people and their families.

Scope shops are open every day. Some weekend and Bank Holiday cover is needed.

Full‑time: 35 hours per week, five days out of seven.

Part‑time:
Weekly hours on a seven‑day rota.

In line with UK legislation, we are only able to accept applications from individuals aged 18 or over. This is because the role may involve working alone in the shop without other staff present.

You must be eligible to work in the UK to apply for this vacancy. Scope is not able to offer visa sponsorship.

We use an anonymised shortlisting process as part of our commitment to equality, diversity, and inclusion. All advertised vacancies require a CV and the completion of a short application form.

We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.

We are proud to be a charity that stands for disability equality. We welcome applications from disabled people and anyone with an impairment, condition, or access need. We want our team to reflect the communities we serve.

As a Disability Confident Leader, we promise to offer an interview to all disabled applicants who meet the essential requirements for the job. To do this, tick the box in your application to say you are applying under the Offer an Interview Scheme (this used to be called the Guaranteed Interview Scheme).

If you need any changes or support during the recruitment process, please email us via our website.

You must meet all the essential requirements listed in the job description.

If lots of people apply, we may need to limit interviews to a fair number of disabled applicants who best meet the criteria.

EDI is a priority  welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and…