Housing Officer, Management

Position Details

• Employer:
  
  Nurture Housing Association Limited
• Job Title:
  
  Housing Officer
• Location:
  
  Patch-Based / Hybrid (regular site visits required)
• Reports To:
  
  Regional Manager
• Salary: £30,000 per annum
• Contract:
  
  Full-time, Permanent
• Hours:
  
  37.5 hours per week, Monday to Friday, 9am-5pm (flexibility required)

The Housing Officer will provide a comprehensive, professional and resident-focused housing management service to tenants and leaseholders across a designated patch. The role covers the full tenancy lifecycle, including tenancy sustainment, rent collection, estate management, anti-social behaviour casework, safeguarding and compliance with housing and regulatory legislation. There is a strong emphasis on void management and effective rent arrears control to ensure professional business continuity.

The Housing Officer will act as the key point of contact for tenants, ensuring homes are safe, well-managed and that residents are supported to live independently and sustain their tenancies.

• Manage all aspects of tenancy and estate management, including tenancy sign-ups, new tenant visits, regular tenancy reviews and fair enforcement of tenancy conditions.
• Carrying out estate inspections, ensuring communal areas are safe and well-maintained, reporting maintenance and compliance issues promptly, escalating environmental or safety concerns such as fire risks or hazards, and working closely with repairs, maintenance and compliance teams to coordinate access and resident engagement.
• Monitoring rent accounts through the housing management system, supporting tenants to maintain rent payments, negotiating and monitoring repayment arrangements, liaising with Housing Benefit teams, the DWP and Universal Credit, serving legal notices such as warning letters and Notices of Seeking Possession, and supporting the preparation of court action where required. Early intervention and tenancy sustainment are central to the role.
• Investigating and managing low- to medium-level anti-social behaviour cases and neighbourhood disputes, gathering evidence, maintaining accurate case records, working with mediation services, police, local authorities and legal advisors, and keeping complainants and respondents informed throughout the process. The role also contributes to promoting community safety and resident wellbeing.
• Identifying and reporting safeguarding concerns in line with organisational policy, liaising with social workers, support providers and health professionals, referring vulnerable tenants to appropriate services, and participating in multi-agency meetings and risk management plans where required.
• Acting as the first point of contact for tenant enquiries, complaints and housing-related issues, maintaining a visible presence across the patch, carrying out home visits, encouraging resident engagement and participation, and ensuring all actions and communications are accurately recorded on the housing management system.

• Maintain accurate, timely and GDPR-compliant records, manage caseloads and KPIs using housing systems, prepare case files and documentation for internal hearings or legal proceedings, and work collaboratively with internal teams including income, maintenance, compliance and support services.
• Attendance at team meetings, training and supervision is required, along with contributing to service improvements, audits and policy reviews.
• All organisational policies, including safeguarding, equality and diversity, health and safety and lone working, must be followed at all times.

This is a patch-based hybrid role involving regular site visits and some homeworking. Lone working protocols apply. Flexibility is required for occasional evening meetings or urgent visits. Equipment, training and ongoing CPD will be provided.

The ideal applicant will have a minimum of 2 years' experience in a housing management or Housing Officer-level role, with proven experience of tenancy management, rent arrears, estate management and resident engagement. Applicants must hold a full UK driving licence and have access to a vehicle, as the role requires regular travel across a designated housing patch.

This job description forms part of the employee's contract of employment. Nurture Housing Association Limited reserves the right to make reasonable amendments in consultation with the employee to reflect evolving service or regulatory requirements.