Senior Manager, Service

Join for the Senior Manager, Service role at Mobile Communications America
, your trusted advisor for wireless communications, data, and security. We are seeking an experienced Senior Manager to support our fast‑growing Voice division in the South Carolina area.

• Lead the development and execution of the state‑level business plan aligned with divisional objectives, identify growth opportunities, and drive market share expansion.
• Oversee daily service operations across all state locations, ensuring efficiency and operational excellence while maintaining compliance with company policies, state regulations, and industry standards.
• Manage state‑level budgeting and forecasting processes, drive cost optimization, and support service revenue growth.
• Recruit, mentor, and develop a high‑performing management team, fostering a culture of accountability and continuous improvement.
• Build and maintain strong relationships with key clients, partners, and community stakeholders, ensuring an exceptional customer experience at every service touchpoint.
• Proactively monitor and mitigate operational risks, upholding safety, legal, and ethical standards in all aspects of operations.

• 7+ years of progressive experience in business‑to‑business sales and/or operations within technology or wireless communications.
• Demonstrated success in leading strategic initiatives and delivering operational excellence.
• Proven ability to manage multi‑location teams and drive organizational performance.
• Exceptional leadership, communication, and relationship‑building skills.
• Intermediate proficiency in Microsoft Office Suite.
• Previous law enforcement or public safety experience is a plus.

The physical environment requires the employee to work inside. The candidate must frequently stand, walk, sit, use hands to handle objects or controls, reach with hands and arms, climb stairs, talk or hear, lift objects, and use near vision for reading and computer use. Occasionally move equipment weighing up to 15 pounds.

Approximately 30% travel is required, including some overnight stays, to support company and customer needs.

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Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an affirmative action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are "better together."