IT Support Technician; Apprenticeship

Queen Square Medical Practice are looking for a self-motivated,experienced individual looking to develop their knowledge and formalise their skills with a higher-level qualification. The successful candidate will support the IT lead in ensuring the businesss critical systems are operational, aswell as troubleshooting software and hardware issues. We welcome applications from career changers or those with existing GP Practice / IT experience.

• Support day-to-day IT operations, including network, hardware, and software support.
• Provide support for business-critical systems alongside and in the absence of the IT Lead.
• Assist in troubleshooting and resolving IT issues promptly to minimise downtime.
• Document IT procedures and maintain up-to-date operational guides.
• Participate in IT projects, system upgrades, and software implementations.
• Undertake relevant training and development activities as part of the apprenticeship.
• Support the management of IT security protocols, data backups, and compliance measures.

With a patient list of over 16,000, our practice is home to 9 GP partners, 4 associate GPs, and a dedicated team of ANPs, paramedics, pharmacists, nurses, HCAs, and administrative staff. We are passionate about delivering outstanding patient care in a collaborative, positive, and engaging environment.

If you're looking for a role where your contributions are valued, your professional growth is supported, and your work truly makes a difference, we would love to hear from you.

Please note - We reserve the right to remove this advert prior to the proposed closing date should we receive a suficiant number of applicants.

To support and work alongside theIT Lead in managing and maintaining critical systems, ensuring business continuity, and gaining hands-on experience in IT operation, whsilt formalising knowldge and skills with a higher qualification.

• - GCSEs (or equivalent) in English and Maths Grade C/4 or above

• - Evidence of ongoing personal development
• - Excellent communication skills (both verbal and written)
• - Ability to remain calm and professional under pressure
• - Strong organisational skills, with ability to prioritise and multitask
• - Attention to detail and accuracy when inputting data
• - Ability to work effectively as part of a team and independently
• - Friendly and approachable
• - Reliable and punctual
• - Flexible and adaptable to changing priorities
• - Good understanding of IT basics and troubleshooting (hardware, software, web design, networks)
• - Strong problem-solving and troubleshooting skills
• - Eagerness to learn and develop practical IT skills
• - Good communication skills, both written and verbal
• - Ability to work collaboratively and follow instructions
• - Reliable, responsible, and organised
• - Experience in healthcare IT systems
• - Knowledge of Microsoft 365, EMIS, or similar systems
• - 1+ year experience in an IT support role
• - Awareness of GDPR and data protection principles
• - Understanding of business continuity planning

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£10.85 an hour

From April 2026 £ 10.85 (18-20) and £12.71(21+)