Customer Care Coordinator

We’re seeking a proactive and organised Customer Care Coordinator to join a successful new homes developer based in the Lancashire area. If you’re passionate about delivering excellent customer service and enjoy working in a fast-paced office environment, this role offers a great opportunity to grow within a supportive team.

Serve as the primary point of contact for homeowners regarding post-completion queries and reported defects.

Log, monitor, and manage customer issues from first contact through to resolution.

Coordinate remedial works by liaising with contractors, site teams, and internal departments.

Maintain clear, consistent communication with customers and provide timely updates.

Ensure accurate records are kept in line with company processes.

Support the wider customer care team with general administrative duties.

Background in customer service; experience in construction, housing, or property is advantageous.

Confident, calm communicator with strong interpersonal skills.

Highly organised with excellent attention to detail.

Comfortable managing multiple tasks in a busy office setting.

IT proficient; experience with CRM systems is a plus.

Monday–Friday working pattern.

Friendly office environment.

Opportunities for career progression within a respected residential developer.

Care Coordinator
• Lancaster, Lancashire, United Kingdom