Customer Service Coordinator

Job Title:

Customer Care Coordinator

Location:

Lancaster, LA1 What Is the Role? Be the voice of support. Make every customer interaction count. We're on the lookout for customer-focused, solution-driven professionals to join our growing team and help us deliver an outstanding aftercare experience. You don't need housing or construction experience, we're looking for customer-centric people with a genuine passion for service. Full training will be provided. As a Customer Care Coordinator, you'll be at the heart of the customer journey, turning issues into solutions and ensuring every homeowner feels heard and supported.

You'll work closely with site managers, operatives, and contractors to keep communication clear and resolutions on track. You'll log issues, coordinate resources, and make sure everything runs smoothly, all while making a real difference to how our customers experience their new home. What You'll Be Doing Supporting homeowners throughout their aftercare journey Handling defect queries clearly, promptly, and professionally Liaising with internal teams (Construction, Sales, Surveying, Technical) to ensure smooth communication Logging issues, raising work orders, and tracking progress to completion Providing general admin support to keep operations running efficiently What We're Looking For Experience in a fast-paced, customer-facing role A confident communicator with strong attention to detail Calm under pressure, with a proactive approach to problem-solving Comfortable using Outlook, Excel, Word, and internal systems Most importantly someone who is genuinely passionate about delivering great service