Service Coordinator​/Office Administrator

NPG Fire Safety Ltd

Employment Type: Full-time

NPG Fire Safety Ltd is looking for a highly organised and reliable Service Coordinator / Office Administrator to join our growing fire and security business.

This is a busy, hands-on role at the centre of our day-to-day operations. The successful candidate will manage incoming enquiries, coordinate engineer schedules, and help ensure work moves smoothly from first phone call through to completion.

The role suits someone who enjoys a fast-paced environment but works in a structured, methodical way — someone who takes pride in accuracy, keeps things organised, and uses common sense to keep work moving.

NPG Fire Safety Ltd is an independent fire and security company built on three core values:

We provide fire safety consultancy alongside installation, servicing, and maintenance of fire and security systems, supported by extensive third-party accreditation including BAFE, NSI Gold, NACOSS Gold and NAPIT.

Our business continues to grow across the North West, and strong organisation within the office is key to maintaining the quality and service standards our clients expect.

You will be the first point of contact for many clients and engineers, helping to coordinate enquiries and keep daily operations running efficiently.

This role combines customer communication, scheduling, administration, and process control. Clear systems and templates are already in place — the focus is on applying them consistently and keeping everything organised.

• Answering incoming calls and managing client enquiries
• Logging and managing enquiries within internal systems
• Scheduling engineers and coordinating planned and reactive works
• Adjusting diaries throughout the day as priorities change
• Following up on quotations and keeping opportunities moving to outcome
• Maintaining accurate job records and administrative documentation
• Supporting accreditation and compliance record-keeping
• Liaising with engineers, suppliers, and clients to ensure smooth delivery of works
• Assisting with general office administration

• Excellent attention to detail and organisational skills
• Calm and practical approach in a busy environment
• Confident and professional telephone manner
• Ability to prioritise and make sensible day-to-day decisions
• Comfortable managing multiple tasks at once
• Reliable, proactive, and willing to take ownership of work

Experience in scheduling, service coordination, logistics, facilities management, or a similar environment would be advantageous, but not essential. Training will be provided.

• £30,000–£33,500 per annum (depending on experience)
• 24 days’ annual leave plus bank holidays
• Stable, long-term position within a growing local business
• Supportive working environment with clear systems and processes in place
• Opportunity to grow in responsibility as the company expands

If you enjoy keeping things organised, solving problems, and being part of a busy but structured working environment, we would welcome your application.

Send your CV and a short cover note to