Program Manager, Operations Support

Program Manager, Operations Support – DSV – Global Transport and Logistics

Location: USA – Lancaster, Midpoint Dr |
Division: Solutions |
Time Type: Full Time |
Posted: 1 day ago

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such dwelling credit card or bank account number. Our recruiters have an  or  email address. If you question the legitimacy of any DSV job posting, please reach out to

DSV – Global Transport and Logistics was founded in 1976 when ten independent hauliers joined forces. Since then DSV has evolved into the world’s 3rd largest supplier of global solutions within transport and logistics. We add value to our customers’ entire supply chain by transporting, storing, packaging, re‑packaging, processing and clearing all types of goods. Our operations span more than 80 countries, ensuring a steady supply of goods worldwide.

The Program Manager, Operations Support leads new business implementations and drives operational continuity across multiple sites. Working under a Senior Team member, the role, with less than 20% of leadership and oversight shared, partners with Engineering to develop detailed process flows and layout plans, leads performance improvement initiatives, crisis management, and oversees operational reviews for RFPs and implementation tollgates. Direct hyper‑care support is provided for relocations, application migrations and new launches, while managing UAT and volume stress testing.

The role also assumes flexible operational leadership responsibilities to maintain continuity during hiring gaps or backfill transitions and actively leads engagement in DQP sessions and cross‑functional planning equipment to drive successful outcomes.

• Ensure the development of systems and procedures for managing operations, equipment, and products safely and profitably in accordance with company policies.
• Assist Operations in meeting prescribed productivity and service goals and comply with client SLAs.
• Partner with CIP Team to drive continuous improvement efforts and provide ideas forlove more efficient operations and cost‑saving measures.
• Assist Operations in meeting all client KPI requirements and quality system standards.
• Manage operations to achieve objectives, applying sound communication and motivational techniques, supervising fairly and disciplining team members when needed.
• Collaborate with Human Resources to create recruitment, training and professional development programs, and participate in performance evaluation for promotions and wage increases.
• Leverage the skilled workforce at the right time to  results.
• Keep senior management and client representatives informed of critical operational issues.
• Partner with Engineering to review current volume demands and plan reorganization of warehouse space and staffing needs.
• जत