System Specialist, WMS Superuser-3rd Shift

System Specialist, WMS Superuser - 3rd Shift

Location: USA - Lancaster, Midpoint Dr

Division: Solutions

Employment type: Full Time

The WMS Super User is responsible for the efficient transmission of information and the storage and analysis of information by means of computer networks and systems, the Internet, and computer databases. Responsibilities include installing, maintaining, and supporting the facility’s computer systems, providing general maintenance and system updates on network hardware and software, analyzing problems, and monitoring networks to ensure their availability to users.

The role may involve gathering data to evaluate system performance, identify user needs, and determine system and network requirements. The position may require on‑call duties outside of normal business hours to resolve system failures or other problems.

• Acts as the primary support for the client’s systems solutions for the user community.
• Develops and maintains tracking tools for support service requests and resolutions by location and resource.
• Engages appropriate expert resources when complex support issues arise outside of the WMS‑Red Prairie and/or SAP application.
• Works with the company’s team to successfully close support service request issues and support testing activities.
• Works with project teams to help implement, maintain, and improve internal systems.
• Ensures that company assets are maintained responsibly.
• Effectively communicates relevant IT‑related information to site management and client management as appropriate.
• Maintains system efficiency so that computers, the network, and software work properly together.
• Tests and coordinates modifications to the system when needed, and troubleshoots problems when they occur.
• Maintains communication with corporate IT and operations staff.
• Works with corporate IT to resolve complex issues.
• In collaboration with IT determines ways to store, organize, analyze, use, and present data.
• Produces regular reports on a daily, weekly, and monthly basis.
• Ensures that RF Standard Operating Procedures (SOPs) are current.
• Trains associates on updated SOPs, Microsoft Office, WMS programs, and RF guns.
• Responds to all inquiries about WMS‑Red Prairie and other related computer issues.
• Refs questions to the appropriate person when needed.
• Communicates professionally with all internal and external customers.
• Adheres to professional etiquette standards when communicating with management, coworkers, customers, and visitors.
• Assists with various research projects and/or special projects.
• Accountable for overseeing manpower, recruiting, retention, and development of people for the operation in his/her scope of responsibility.
• Ensures that procedures exist at all sites to guarantee client service, productivity, and facilities and equipment maintenance.
• Sets goals to provide continuous improvement for the assigned site.

• Performs other duties as required.

• N/A

• Mid to Senior Microsoft Office skills
• Technical knowledge of technologies appropriate to the assigned application or set of applications, business unit or region.
• Experience in the administration and maintenance of infrastructure, software, systems, etc.
• Experience with Red Prairie, RF/RDTs, UNIX, proprietary WMS.
• Wi‑Fi experience / RF systems and equipment experience.

• English (reading, writing, verbal)
• Interpersonal communication skills (listening, speaking, reading, writing).
• Facilitation skills and mature communication skills to be able to communicate to all levels in the organization.
• Basic to intermediate skills needed.
• Business & financial acumen (analyzing financial information, dealing with complexity, problem solving, using sound judgment).
• Analytical skills (storing information, data management, mining data, learning, following procedures).

• Either a four‑year degree in a computer‑related field or a 2‑year degree and relevant experience is a basic requirement.
• Minimum of 2 years of job‑related/relevant experience.
• 3–5 years of experience preferred.
• Experience dealing with end users, vendors, and clients.
• End‑to‑end…