Customer Service Agent, CSR 3rd shift

Customer Service Agent, CSR 3rd shift – DSV - Global Transport and Logistics

Location:

USA – Lancaster, Midpoint Dr

Job Type: Full Time

• Process and input all customer orders.
• Run and print shipments from the Warehouse Management System (WMS).
• Run stock reports to check for product availability.
• Generate all related paperwork and necessary information required for customer work orders.
• Check all orders for special requests.
• Expedite any order as necessary, trace orders as required, and notify customers of any activity concerning their merchandise.
• Follow up with other departments to ensure service standards are met.
• Assure proper invoicing of accounts by verifying customers as required.
• Handle returned merchandise efficiently and ensure proper credit is given to the customer.
• Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work‑orders, invoicing, shipments, inventory management, and any signs of customer dissatisfaction.
• Act as a liaison between the warehouse and the customer for account administration, and between the office and customer regarding invoicing and credit changes.
• Ensure the accuracy of all receiving and shipping documents.
• Gather and maintain all data and records related to shipping and receiving activities.
• Assure that receiving counts match packing lists and purchase orders and that shipping counts match picking documents.
• Prepare any reports concerning customer service as required by supervisors.
• Assist in resolving any discrepancies.
• Operate the computer terminal proficiently.
• Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., accurately and in a timely fashion.
• Oversee all paperwork associated with orders and maintain the corresponding files.
• Answer phone calls and operate various types of office machines and computers necessary to perform duties.
• Greet customers and visitors to the office.
• Effectively correspond with customers as required.
• Answer incoming telephone calls in a cheerful, courteous, and timely manner.
• Promptly route each call to the proper party and take messages when necessary.
• Assist callers with general information and inquiries.
• Direct visitors to the appropriate department.
• Assist drivers at the check‑in window at various times throughout the day.
• Cross‑train in other administrative staff functions as expected.
• Work overtime as dictated by business needs.

• High school diploma or General Education Development (GED).
• 1 year of experience in a customer service‑related capacity.
• Ability to work in unregulated temperatures within the warehouse (warm or cold months ranging from mild to moderate).

• Intermediate computer skills.
• Proficiency with MS Office applications.
• Knowledge of WMS functions.
• Intermediate mathematical skills for inventory management.
• Strong attention to detail and accuracy.
• Ability to perform duties with minimal supervision or guidance.
• Multi‑tasking and effective communication skills.
• Adaptability to change in a fast‑paced environment.

• English (reading, writing, speaking).
• Business writing proficiency.

• 1–3 years of warehouse or logistics support experience.
• 2–3 years of experience in a customer service‑related capacity.

• Handling/fingering, sitting, bending, walking and standing regularly.
• Ability to lift, carry, push, or pull 21–50 pounds; reach above shoulder, reach outward, squat, or kneel.

The employee is rarely exposed to fumes, airborne particles, or toxic chemicals. Noise level is usually low to moderate.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state, or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at  DSV reserves the right to defer or close a vacancy at any time.