Operational Account Manager, Freight Operations, Road

Position

Operational Account Manager, Freight Operations, Road US (Full Time)

Location:

Lancaster, TX

The Operational Account Manager, Freight Operations is an integral part of the Road US team’s freight brokerage operations and assists with the establishment and development of relationships with customers by providing exceptional customer service. Responsibilities include developing the branch’s house accounts, seeking new growth opportunities with current and new clients, and overseeing communication with clients regarding all aspects of the account.

• Develops the overall customer relationship via all methods of communication, phone, email, and in person.
• Negotiates with transportation carriers and providers to obtain, set rates and determine services available.
• Researches and determines growth opportunities within the branch’s house accounts.
• Investigates, actions and establishes new customer leads and opportunities.
• Examines customer requests to provide best service options and pricing available.
• Proactively handles customer shipment requests.
• Utilizes our TMS system and provides data input to facilitate material movement, planning, and scheduling.
• Provides direction and sets pricing guidelines for Carrier Sales team.
• Monitors shipment tracking progression from pickup through delivery and communicates accurate and up‑to‑date information to the customer and/or Key Account Manager.
• Ensures customer expectations are met or exceeded through close communication with Carrier Sales team.
• Tracks and traces shipments from pickup through delivery to ensure accurate and up‑to‑date shipment information is being provided to customers.
• Prepares spend reports as needed and holds regular check‑ins via Q  or M  with the customer.
• Other duties and project work as assigned by manager.

• High School Diploma or equivalent (GED) required. College degree in Business Administration, Logistics or Supply Chain Management preferred.
• 3 years’ experience in logistics, transportation brokerage, or related field required; 5+ years preferred.
• Experience with transportation management systems.

• Proficient with all Microsoft Office applications, Word, Excel, Teams and PowerPoint.
• Solid analytical experience in Excel required.
• Driven, enthusiastic, and highly motivated.
• High attention to detail and ability to multitask.
• Strong organizational skills.
• Ability to thrive under deadlines and work in a team environment while also delivering independent results.
• Excellent interpersonal communication and problem‑solving skills, verbal, written and in person.
• Strong prioritization skills and works with a sense of urgency.
• Proficiency in using a Windows‑based computer.
• Strong ability to persuade, negotiate, and influence others.
• Ability to work flexible hours.
• Strong mathematical skills for pricing, negotiating and project development.

The position primarily involves sedentary work in an office setting. The employee is regularly required to sit for extended periods while working at a computer, speaking on the phone and participating in virtual meetings. Frequent use of hands and fingers is necessary to operate a keyboard, mouse and other standard office equipment. The role requires regular verbal communication and the ability to exchange accurate information with customers, carriers and internal teams.

Occasional standing, walking, reaching and bending may be required to retrieve files or collaborate with team members. The employee may occasionally lift or move office materials weighing up to approximately 15 pounds, such as files, documents or a laptop. Specific vision abilities required include close vision and the ability to focus on computer screens for extended periods.

This role is performed in a professional office environment within a fast‑paced freight brokerage operation. The employee will work primarily indoors with standard office conditions and moderate noise levels from normal business activity, including phones, conversations and office equipment. The position requires extensive communication via phone, e‑mail and virtual platforms with customers,…