Team Lead, Operations

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In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re‑packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world.

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Location: USA – Lancaster, Midpoint Dr

Division: Solutions

Job Posting

Title:

Team Lead, Operations – 97957

Time Type: Full Time

The Team Lead has general responsibility for coordinating and overseeing all operational activities, which they are assigned to daily. Under the direction of the Operations Supervisor, the Operations Lead is responsible for oversight of the associates dedicated to the warehousing, receiving, and shipping of product in their area in a manner consistent with company service and cost objectives.

As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site‑specific policies.

Training Responsibilities

• Mentor and train new and existing associates in specific distribution activities to help achieve established customer demands.
• Train new and existing associates on current Standard Operating Procedures, which includes but is not limited to shipping, receiving, picking, and/or quality control.
• Assist in forklift operation and certification for new and existing associates.

Shipping/Receiving Responsibilities

• Oversee and coordinate unloading of inbound shipments, orderly stacking of product, and the picking and staging of outbound shipments in accordance with the highest possible levels of productivity. Verify required inbound/outbound paperwork with drivers, ensuring that all products are properly counted.
• Efficiently and accurately load orders according to the appropriate doors and trailers.
• All shipping/receiving/picking functions will be processed as defined by the Standard Operating Procedures.
• Research discrepancies that may occur in the shipping and receiving process.

Customer Service

• Conduct yourself in a professional manner in appearance and communications.
• May communicate with customers telephonically, electronically, or in person.
• Prepare required activity reports accurately and efficiently for site management.

Quality Control Responsibilities

• Use the appropriate documentation to ensure all product and/or orders are received or shipped correctly, and accurately picked.
• Verify products and/or orders meet quality standards, including reporting any damages or discrepancies. Stack, package, shrink wrap, and label product(s).
• All quality control functions will be processed as defined by the Standard Operating Procedures.
• Report inconsistencies and/or problems to the Operations Supervisor or Operations Manager.
• Participate in quality meetings.

Safety, Housekeeping, and Compliance

• Knowledgeable and complies with relevant ISO standards that impact this position, department, and company.
• Responsible for executing all safety protocols.
• Accomplish all job tasks in a manner that promotes safety.
• Responsible for cleanliness of warehouse.
• Maintain a clean, neat, orderly work area, and assist in security of the warehouse.
• Comply with all Standard Operating Procedures, corporate and site‑specific policies, safety…