Customer Service Agent, Admin

Job Posting

Title:

Customer Service Agent, Admin - 104092

Location:

USA - Lancaster, 3701 Midpoint Drive

Division:
Solutions

Time Type:
Full Time

The Customer Service Agent, Admin has the basic responsibility for label control, yard coordination, and administrative functions in support of the entire outbound (Shipping and Picking) operation. The Admin is also responsible for communicating issues to the outbound supervisors in a timely manner. Must have Excel experience and be computer literate.

• Prepare, distribute, and reprint all labels for carton/pallet pickers daily in a fair and consistent manner.
• Maintain a clear, consistent label flow to allow pickers to perform in a safe, accurate, and productive manner without issue or hindrance.
• Track and document all labels given out.

• Utilize Y/WMS system to communicate outbound pulls and plugs to yard drivers on a daily basis.
• Assist supervisor to ensure trailer is properly chocked and green light is active before trailers are moved or loading begins.

• Complete computer data entry required for shipments.
• Issue seals to loaders and verify accurate, pertinent information (seal number, trailer number, store number, etc.) to prepare Bills of Lading.
• Schedule LTL carriers for pickup (site specific).
• Print work assignments for replenishment drivers.
• Document and file all outbound related paperwork in a neat and orderly fashion.
• Multitask and work with a high sense of urgency in the performance of all duties.
• Assist outbound supervisors with compiling and tracking downtime sheets as required.
• Provide service and adhere to professional etiquette when communicating with management, peers, customers, and visitors.

• Maintain a clean, neat, and orderly work area.
• Assist in maintaining the security of the warehouse.
• Ensure all seals and sensitive documents are properly secured when not in use.
• Distribute and collect tools and equipment to associates and report issues to outbound supervisors in a timely manner.
• Conduct operations in a manner which promotes safety and in accordance with OSHA and MSDS Standards.

• Safe use of powered equipment, RF scanners, computers, and printers.
• Follow company policies, guidelines, and ISO procedures.
• Exposure to varied environmental conditions.
• Repeated heavy lifting over 25 pounds as needed.
• Repetitive motion tasks.
• Other duties as assigned.
• Work overtime as dictated by business.

None

• Must have a high school diploma or GED.
• 1-3 years' experience working in inventory control or warehousing admin experience.

• None

• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.

• Intermediate computer skills.
• RF Scanners.
• Proficient MS Office applications.

• English (reading, writing, verbal).

• Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.

• Strong attention to detail accuracy and accomplishment of job tasks in a timely manner.
• Ability to perform duties with minimal supervision or guidance.
• Must be able to effectively adapt to change and thrive in a stimulating, fast‑paced work environment.
• Effective communication skills.

• 1-2 years' experience working in a warehouse/logistics/distribution environment.
• 1-2 years' experience working with Warehouse Management Systems (WMS).

• Bending (occasionally).
• Walking and standing (frequently).
• Sitting (constantly).
• Ability to lift, carry and push/pull 11–20 pounds.
• Reach above shoulder, squat, or kneel.

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.