Commercial Relationship Specialist

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Founders Federal Credit Union helps our members attain their financial goals. Our innovative services, convenient locations, and friendly employees are dedicated to our members and their financial future. Founders Federal Credit Union is strongly committed to providing the highest level of quality service to our members. We realize our outstanding, dedicated employees make it all happen.

The Commercial Relationship Specialist will be responsible for advising members on the products and services available to our business and organization account holders as well as underwriting and servicing Commercial Accounts, assisting the Director of Member Business with periodic reviews, fostering relationships with businesses in the footprint of the credit union, and servicing businesses with deposit/treasury and loan products.

• Understand and explain the eligibility requirements for membership. Open and approve new accounts (Savings, checking, money management, online banking, ACH origination, etc.), provide account maintenance, and assist members with any needs they may incur with our services.
• Obtain all required documentation for any deposit or loan requests with special focus on additional documents required for business and organization accounts.
• Understand all products and services offered and cross-sell consumer and business products; i.e., online banking, debit/ credit cards, merchant services, treasury products, and commercial loans.
• Adhere to general savings/loan related policies and procedures, as well as comply with applicable statutes and regulations including, but not limited to, BSA.
• Interview applicants, read and understand credit reports and refer any consumer/mortgage loan opportunities. Refer members to Founders Investment and Insurance Service agents. Also promote FIT to business account holders and potential account holders.
• Support Director of Member Business in developing and maintaining a small business platform with the goal of enhancing the member business experience and ensuring quality member business growth. This includes reaching out to businesses and offering treasury /deposit and loan products and merchant services as well as onboarding businesses to treasury products and online banking. Assist in underwriting and reviewing participation loan opportunities.
  
  Assist in servicing and onboarding businesses to ACH platform(s) offered by the credit union.
• Make credit decisions and obtain necessary approvals for loan requests.
• Work with Senior Management on any reporting needs. Complete/Perform presentations to Senior and Executive management when necessary to communicate new products and services as well as update business/commercial portfolio performance.
• Communicate closely and professionally with other departments within the credit union (i.e., Consumer Lending, Mortgage, Card Services) to facilitate proper processes to meet our members’ needs. Also communicate and lead vendor presentations and lead vendor relationships, for example treasury and loan vendor relationships.
• Assist with the collection of delinquent accounts.
• Speak with and present information to large groups of business owners and organization leaders. Also be willing to travel within FFCU footprint to service business members and offer products and services if needed.
• Find innovative processes and solutions to improve and grow our member business portfolio. This includes but is not limited to reviewing current processes to create more efficiencies to better serve our business members. Research vendors offering innovative solutions as well as work within the credit union for innovative and efficient solutions.
• Register as a Mortgage Loan Originator and attend annual training to comply with the SAFE Act.
• Always encourage a positive member experience that helps create financial opportunities to improve the quality of life for all our members. Offer all business products with positivity and accuracy.
• Comply with Founders’ policies and procedures, as well as applicable laws, regulations, and statutes issued by federal agencies such as NCUA and FFIEC, including, but not limited to, GLB…