Bilingual Hospitality Professional

Job Summary

As a Clark Associates company, The Restaurant Store provides the quality, value, and excellent service demanded by today's busiest restaurateurs. The Restaurant Store operates eleven store locations throughout Pennsylvania, Maryland, Delaware, and New Jersey. The Restaurant Store offers customers a selection of over 20,000 items within their brick-and-mortar locations and over 300,000 items through the ecommerce site,  The Restaurant Store sets itself apart by exceeding expectations through having the best people, best price, and best technology.

Knowledgeable professionals, great prices, online ordering with "Express" Contactless pickup, and virtually unlimited supplies make the Restaurant Store a food service professional's premier source for restaurant supplies and equipment.

We offer competitive compensation and a comprehensive benefits package including paid time off, medical/dental/vision insurance, wellness programs, gym membership reimbursement, and a 401k with company match. Employees also enjoy food service industry training from top manufacturers and product experts, as well as a discount on items purchased at The Restaurant Store.
Job Location

2209 Old Philadelphia Pike, Lancaster, PA 17602

We only accept W-2 candidates, H-1B sponsorship is not available.

Responsibilities

• Communicate with Spanish and English speaking customers through phone, email, and in-person about their order status and available products or needs available in the store location
• Provide friendly, efficient and accurate solutions for customers with the goal of customer loyalty and increased business sales
• Listen to and analyze customers' issues, investigate problems, and provide strategic solutions in both English and Spanish
• Ensure that customers always have the most complete and up-to-date information about the status of their orders
• Communicate product or service issues as they arise within the Customer Solutions department, as well as, with any additional, relevant departments
• Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company
• Be willing to remain flexible and adapt to change as we continue to grow as a company
• Take initiative and use strategic thinking to ensure that The Restaurant Store is the leader in the online food service industry
• Learn about the food service industry and the products that we sell
• Guide customers through the website, while providing online shopping assistance and product help

Physical Requirements

• Work is performed while standing and/or walking, up to and including 9 hours/day.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires regular bending, squatting, crawling, climbing, and reaching.
• Requires the ability to regularly lift, carry, push, or pull medium weights, up to 50lbs.

Qualifications

Experience

• Work experience in a related field is preferred

Education

• This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

• Show passion for helping people sustain and grow their restaurant business
• Demonstrate the ability to learn and problem solve while handling multiple priorities
• Can work well independently or as part of a cohesive team
• Have a strong work ethic
• Provide excellent communication
• Bring ambition to excel at one of PA's fastest-growing companies
• Ability to work a hybrid schedule with at minimum two office days per week at our corporate campus.