Service Desk Analyst

We are hiring an experienced Service Desk Analyst to join a growing IT support team, offering up to 65k plus bonus potential and excellent benefits. This role is 100% on-site.
In this role, you will handle a wide range of user requests and incidents related to core IT systems, ensuring timely resolutions and excellent customer service. The ideal candidate will possess strong technical troubleshooting skills, good communication, and a proactive approach to problem-solving.

Key responsibilities include:

• Managing and resolving end-user requests for hardware, software, and applications, including desktops, laptops, and mobile devices
• Performing initial incident assessment, triage, and research
• Collaborating with support teams for escalated issues
• Documenting incidents from report to resolution in tracking systems
• Providing professional customer interaction and building positive support experiences
• Supporting Office 365 environment, Active Directory, and user management
• Participating in an on-call rotation to support after-hours needs
• Contributing to process improvements and knowledge base updates

Qualifications:

• 2-3 years of experience supporting Windows OS and Office 365 applications
• Solid understanding of Active Directory and user account management
• Good communication skills with a customer-focused mindset
• Experience working in MSP or hybrid environments is a plus
• Familiarity with Microsoft InTune is advantageous, but not mandatory
• Ability to thrive in a fast-paced environment, prioritize tasks, and take ownership
• Mature, resourceful, and eager to develop leadership capabilities

Benefits:

• 3 weeks PTO to start
• Health coverage (medical, dental, vision)
• Fully vested 401(k) with a substantial match
• Additional perks including holiday bonuses and ongoing training budgets
• Opportunities for career growth as the organization expands and takes on new projects (many technologists that we've placed here have received promotions and advancement opportunities)

Apply now for immediate consideration!

Not ready to apply yet?
Contact a professional recruiter at  or  for a confidential conversation about your career goals. With decades of industry experience, JFC Global, the largest locally owned and operated niche recruiting company, has built well-established relationships with hiring managers and HR professionals in our area. JFC Global has received a 9.6 NPS rating from the professionals we work with and pride ourselves on operating with the highest ethics and integrity within the recruiting industry.

We look forward to putting our local connections to work for you!

Direct W2 only
EOE.