Automotive Service Advisor, Writer

Automotive Service Advisor, Writer at Private summary:

Large automotive dealership in Lancaster County, PA seeks an experienced Automotive Service Advisor/Writer to schedule appointments, liaise between customers and technicians, prepare and explain repair estimates, upsell services, and manage service order progress and vehicle re-delivery. Position requires proven service-advisor experience, high school diploma or equivalent, valid driver's license, background/MVR/drug testing clearance, and U.S. work authorization. Employer offers competitive pay, benefits (vision, dental, 401(k)), paid vacation, advancement opportunities, and a 5-day workweek with rotating Saturdays.

A large dealership in Lancaster County, Pennsylvania needs to hire a Service Advisor / Writer. Are you ready to join the team that brings the power of YES? Don’t wait - apply today! We value our employees and invest in their success.

We offer:

• Competitive pay plan
• Excellent Insurance program with vision and dental
• Stellar dealership reputation
• Paid vacation
• 401(k) retirement plan
• Advancement within the company
• More details available at interview

Responsibilities – Service Advisor:

• Schedule appointments with customers
• Meet and greet customers
• Work with the customer and technician to identify the required maintenance using service history data
• Advise customers on necessary/suggested services, notify customer of any current special promotions and upsell additional services
• Compute cost of replacement parts and labor to restore vehicle to condition specified by customer
• Estimate cost of mechanical, electric, or other repairs
• Enter itemized estimate on service order and explain estimate to customer to gain their understanding of all services provided
• Determine progress of repair/service orders and inform customer accordingly
• Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule
• Review results of customer satisfaction surveys with service manager
• Establish positive relationships with customers

Qualifications/Requirements – Service Advisor:

• Must have experience with demonstrated success as an Auto Service Advisor/Writer and have a pattern of 'sticking around'.
• Must be adept at working a plan for success and understand the processes necessary to achieve their objectives.

• High school diploma or equivalent
• Valid in-state driver's license
• Professional personal appearance
• Please upload your resume. Completing the online assessment will grant you priority consideration!
• Must be authorized to work in the U.S. without sponsorship and be a current resident.

• Must pass pre-employment testing to include background checks, MVR, and drug screening.

We are an Equal Opportunity Employer.
All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.

Keywords:

service advisor, automotive service writer, estimate writing, customer service, upselling, appointment scheduling, dealership, vehicle repair coordination, service advisor jobs, automotive dealership