Student Service Coordinator

RFK Community Alliance has an exciting opportunity for a full-time Student Service Coordinator to join our RFK Academy team in Lancaster, MA!

RFK Community Alliance provides high-quality care and support to people and families facing complicated challenges. As a multi-service agency, we offer a wide range of programs serving a variety of needs across all ages, from infants to seniors. We are team players when it comes to caring. We work with the people we serve, their families, schools, and other community partners to develop a network of support.

We provide opportunities to build skills and confidence. We nurture strengths, determination, and resilience.

The RFK Community Alliance is a therapeutic day school that provides educational and clinical services to students with diverse social, emotional, behavioral, mental health, and learning disabilities. Our educational and related services support students in reaching milestones such as graduation, the transition to post-secondary educational or vocational opportunities, or a return to their local school district. We strive to ensure that each of our students is Connected, Capable, and Healthy so that when they leave us, they are well-positioned to experience sustained and meaningful well-being over the course of their lives.

The Student Service Coordinator is responsible for the organization and management of the upper and lower schools throughout the hours of operation. This position oversees reporting responsibilities within the day education program. This role also provides staff leadership for the educational programs and Residential Day staff during school hours and other duties outlined below.

• Develops, disseminates, and evaluates the daily schedule for staff assignments within the educational setting, including field trips, events and activities. Ensures that the daily program schedule is carried out and that staff take an active role in its implementation.
• Maintains high visibility, monitoring ongoing and emerging student/building needs throughout the day.
• Supervises and evaluates Program Supervisors.
• Co-plans and facilitates monthly Teacher Assistant meetings with the second Coordinator.
• Collaborates with staff to develop individual student support plans, as needed.
• Provides feedback to Directors regarding individual teacher needs for guidance and growth.
• Models and maintains healthy boundaries and interactions with students.
• Demonstrates strong skills in empathy, listening, praise, encouragement, limit setting, providing choices, and stating clear expectations.
• Understands the stages of a behavioral incident, identifies potential stressors/triggers, and provides students with support and consistent interventions during crises.
• Demonstrates a clear understanding and use of logical responses/consequences and student support plans. Communicates with students about the significance of their behaviors and choices.
• Coordinates the review and approval of weekday off-campus trips for students in assigned buildings.
• Collaborates with HR and the second Coordinator to interview and hire Teacher Assistants.
• In collaboration with Directors, co-develops the summer activity schedule with the second Coordinator.
• Reviews student requests for campus independence/privileges.
• Supports the review of all incident reports related to therapeutic holds and time-outs. Ensures information is communicated to appropriate team members around critical incidents and required follow up.
• Leads investigations related to student complaints.
• Demonstrates a sound understanding of the RFKCA personnel policies and practices. Immediately follows-up on all complaints of potential discrimination, harassment, poor employee performance or attendance, safety concerns, or mistreatment of students and reports these immediately to the AVP.
• Participates in quality improvement efforts, analyzing, and auditing plans and tools identified in the PQI plan and in divisional goal plans, communicating results and plans for improvement with staff.
• Engages in annual required professional learning.
• Reasonable, related duties as assigned by the AVP for Education.