Field Technician - Lancaster

Location

In Field:
Lancaster, CA.

Work will be primarily performed at a designated field worksite location based out of a central Race Communications worksite. Frequent travel to and work from other Race offices or other off‑site locations will be required.

100% Company‑Paid Medical and Dental Benefits
Free Fiber Internet Service

$23 to $26 USD per hour

4 days x 10 hours

We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting‑edge technology with a genuine, people‑first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.

The Field Technician 3 is responsible for the installation, maintenance, and troubleshooting of telecommunications equipment and systems. This role involves working both independently and collaboratively to ensure seamless communication services for clients and customers. Field Technicians are proficient in configuring, testing, and repairing telecom infrastructure, including fiber optic networks, cables, and related equipment. They possess strong technical acumen, a commitment to safety protocols, and the ability to adapt to various work environments, from outdoor installations to indoor settings.

Field Technicians play a vital role in maintaining the reliability and efficiency of telecom networks, ensuring consistent connectivity and customer satisfaction.

• Eligibility for US Employment without sponsorship
• Minimum of 21 years of age
• A valid driver's license, subject to successful verification through a DMV check, is mandatory
• High School Diploma or GED or equivalent combination of education and experience is preferred
• Minimum of 12 months of experience as a field technician
• Understanding of Fiber Optic Networks, Basic Telecom, and Video
• Basic knowledge of Apple iPad
• The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
• Proficiency in Spanish Language is desirable

• Proficient use of MS Office applications including Teams, teleconferencing applications
• Functional use of common office equipment, computers, and office software
• Ability to distinguish colors and audible tones

• Performs residential installation and troubleshooting of internet connectivity, telecom, and video
• Responds to support issues with truck rolls and telephone support to troubleshoot on‑site connectivity for phone, internet, and video services
• Resolves technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), Internet Connectivity, Telecom, and Video

• Conducts low voltage/fiber infrastructure wiring and troubleshoots related issues
• Offers remote assistance to support technicians and engineers
• Ensures timely and accurate completion of work orders

• Asks questions to determine the nature of the problem and be able to walk customers through the problem‑solving process
• Utilizes CRM for support tickets and trouble ticket resolution
• Completes assigned work orders promptly and accurately
• Receives location information and task assignments via dispatch software or from personnel
• Effectively handles challenging situations and emotionally charged customers
• Responds promptly to customer inquiries and concerns in a customer‑centric manner

• Leads by example and follows guidelines and policies outlined in the Race Communications Employee Handbook
• Assists the Field Technician team with training and mentoring new team members, ensuring they have the necessary knowledge and skills for performing…