Administrative Services Supervisor

Job Summary

Supervises day-to-day operations of information maintenance and distribution by assisting task work and providing directions to team. Leads team workflow by anticipating and offering assistance for business needs that require support independently. Supervises team in event execution by anticipating, assigning, and coordinating multiple team leads to supervise operational tasks in preparation for events. Provides preliminary leadership for budget management to team by monitoring and recommending improvements to department budget based on timeline, staffing, space, and equipment needs.

Manages relationships with vendors by aligning vendor relationships with member and organizational goals and issues. Coaches team on data integrity and reporting by anticipating and assigning operational tasks.

• Recommends developmental opportunities for others; builds collaborative, cross‑functional relationships. Solicits and acts on performance feedback; provides team members with feedback; and mentors and coaches to drive performance improvement. Pursues professional growth; provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Implements, adapts, and stays up to date with organizational change, challenges, feedback, best practices and processes.
  
  Fosters open dialogue, supports, mentors, engages, and motivates team members on collaboration. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope.
• Supervises and coordinates daily activities of designated work team or unit by monitoring the execution and completion of tactical action items and work assignments; ensures all policies and procedures are followed. Aligns team efforts and standards, and measures progress in achieving results; determines and carries out processes and methodologies; resolves escalated issues as appropriate. Develops work plans to meet business priorities and deadlines;
  
  coordinates, obtains and distributes resources. Removes obstacles that impact performance; identifies and recommends improvement opportunities; influences teams to execute in alignment with operational objectives.
• Supervises day‑to‑day operations by: assisting task work and providing directions to team; developing new processes and systems to streamline and facilitate efficiency; developing instructional materials for training on standardized processes for administrative tasks; acting as a point of escalation for team for highly complex or special projects delivered to department head; and partnering with department managers to ensure team administrative support needs are met.
• Leads team workflow by: anticipating and offering assistance for business needs (e.g., manager email requests) that require support independently; supervising staffing‑related deficiencies and reallocating team resources to ensure quality of service; overseeing technical systems support for the department; deciding and negotiating resource allocation for the team, applying policy knowledge to ensure compliance and ensure (e.g., review charges) orders meet budget targets;
  
  leading application of strategies for effective resolution of general requests; reviewing and resolving escalated time card issues directly with staff; implementing new staffing onboarding activities with advanced strategies to ensure employee growth and success; and guiding team to leverage the HR information system to proactively maintain knowledge of the contract language, highly complex pay practices (e.g., travel, shift differentials), and changes to job functions, job descriptions, and role goals.
• Supervises team in coordination and planning of large events by: leading teams to conduct meeting facilitating through monitoring attendance, building the agenda, creating/compiling the presentation for flow, driving meeting participation and discussion, and carrying through follow‑up actions/requests; providing supervisory oversight for team to finding and booking meeting rooms appropriate for highly complex audiences and meeting objectives.
• Supervises team in execution…