Dealership Software Installation Facilitator

Our Customer was founded in 1982 in an effort to create a solid accounting firm headed by native professionals. They later branched out to other services, which is now a multinational professional services network with offices in over 150 countries and territories around the world. With more than 100,000 professionals, they provide audit and assurance, tax, consulting, and risk and financial advisory services to a broad cross-section of the largest corporations and governmental agencies.

We are seeking a Dealership Software Installation Facilitator on a contract basis to help support our Customer’s business needs. This role is remote
, but candidates must have the ability to travel extensively (up to 90%) to support on‑site deployments nationwide.

As a Dealership Software Installation Facilitator, you will serve as the operational lead overseeing, coordinating, and facilitating the end‑to‑end deployment of dealership management software solutions. Acting as the primary point of contact, you will partner with automotive dealership leadership, cross‑functional teams, and external software vendors to ensure a seamless transition. Your focus will be on delivering each project on time and within scope, driving user adoption, and enabling each dealership to maximize value from its new technology with minimal business disruption.

This critical role blends project management, client facilitation, and technical enablement.

• Lead and coordinate end‑to‑end dealership software installations from initial assessment and planning through go‑live and post‑installation support
• Serve as the primary point of contact for dealership leadership, internal teams, and external software vendors throughout deployment
• Manage project timelines, deliverables, and quality standards to ensure implementations stay on track and within scope
• Identify risks early, elevate issues when needed, and create mitigation plans to avoid delays or disruption
• Oversee installation and integration of dealership systems (e.g., finance, inventory, CRM), ensuring alignment with dealership workflows and business needs
• Identify, troubleshoot, and elevate technical and operational issues, coordinating with internal and external resources for timely resolution
• Design and deliver training sessions (in‑person and virtual) to support adoption and ensure users understand best practices
• Provide hands‑on support during transition periods, including go‑live events, to minimize operational disruption
• Maintain project documentation, including configurations, implementation notes, user feedback, and lessons learned for continuous improvement
• Support continuous optimization of implementation processes based on deployment outcomes and dealership feedback

• Experience in dealership software implementation, digital enablement, dealership operations, or technical customer support
• Strong preference for candidates currently working in dealership environments
• Automotive/dealership management system (DMS) experience required (Tekion strongly preferred; CDK and other DMS platforms accepted)
• Strong understanding of dealership operations, automotive business processes, and basic IT infrastructure
• Willingness and ability to travel extensively (up to 90%) to support on‑site deployments nationwide
• Flexibility to support nontraditional hours during go‑live periods or urgent project phases
• Project management skills with the ability to manage multiple work streams and shifting priorities
• Strong stakeholder management and client‑facing communication skills
• Strong organization, attention to detail, and documentation discipline
• Analytical problem‑solving and troubleshooting mindset
• Ability to explain technical concepts clearly to users with varying levels of technical fluency
• Customer service orientation with empathy and adaptability
• Collaborative and team‑oriented approach with a growth mindset
• Comfortable working in fast‑paced, changing environments and learning new technologies quickly

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on…