Sr. Director, Solution Assurance

Job Description About Kinaxis

Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it's really our people who give us passion to always seek ways to do things better. As such, we're serious about your career growth and professional development, because People matter at Kinaxis.

In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in the US and around the world as we continue to innovate and revolutionize how we support our customers.

Kinaxis has a well-established team of Sales and Professional Services professionals across the US. Our newest office is based in Irving's Las Colinas development and will serve as a centralized hub where employees and customers from across the US can come together to work towards solving some of the biggest challenges facing supply chains.

The Senior Director, Solution Assurance is responsible for overseeing the Solution Assurance team, with a focus on ensuring solution quality, completeness of the solution blueprint and design. As a trusted advisor to both external customers and internal project teams, you will be at the forefront of collaborating with Kinaxis' customers and their SI Partners, ensuring alignment with best practices, customer requirements, and the implementation methodology.

In this role, you will require strong leadership skills, deep project management expertise, and a proven track record of success in delivering complex software implementations in the supply chain industry.

• Understand customer needs and objectives, help them assess the quality of the Solution, offer expert recommendations to ensure customer specific requirements are being fulfilled and design gaps are addressed.
• Oversee quality of delivery and provide proactive support for SI Partner-led projects, ensuring reduced post blueprinting escalations.
• Build and maintain strong relationships to ensure client satisfaction and mutual successful project outcomes.
• Optimize resource allocation and utilization across projects, balancing the workload and skillsets of Solution Assurance team members to meet project requirements, deadlines and maximize profitability.
• Communicate project status, updates, and risks to clients in a clear and timely manner and address any client concerns or issues promptly and effectively.
• Lead, mentor, and develop a team of Solution Architects, Technical Architects, Senior Delivery Managers, and Business Architects responsible for ensuring the quality and completeness of customer solutions.
• Continuously assess and refine solution assurance processes, methodologies, and tools to ensure adherence to best practices and processes while addressing the customer requirements.

Primary Skills and Qualifications

• Bachelor's degree in computer science, supply chain, business or related post-secondary education.
• 15+ years demonstrated progressive experience in client delivery and implementations with a minimum of 10 years of experience in project management, focusing on large, complex, technical, multimillion dollar projects.
• 10+ years leading / mentoring and coaching a team of professionals.
• Deep understanding of project management methodologies, tools, and best practices.
• Strong leadership skills with experience managing and leading high-performing teams to achieve and exceed targets.
• Excellent negotiation, influence and interpersonal skills, with the ability to engage effectively with executive level clients and internal stakeholders.
• Excellent communicator with proven ability to clearly convey complex ideas and data in written, presentation, and spoken formats to a variety of audiences.
• Adept at overseeing the multi full project life cycles concurrently, including identifying and defining project scopes and goals.
• Ability to thrive in a fast-paced environment and drive results through collaboration and innovation.

Role-specific skills and experience

• Strong understanding of Kinaxis' products and services, with Kinaxis experience in a senior, customer facing role.
• Deep understanding of the supply chain industry, including key challenges, trends, and competitive landscape.
• Willingness to travel as needed to project execution and client interactions.

Our platform directly helps companies power the world's supply chains. We see the results of what we do out in the world every day when we see store shelves stocked, when medications are available for our loved ones, and so much more.

Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G,…