Senior Product Manager, CasePeer

Senior Product Manager, Case Peer

We are seeking an exceptional Senior Product Manager to oversee the development of 8am Case Peer, using artificial intelligence and automation to transform how personal injury attorneys handle cases from intake to settlement, bringing clarity, organization, and efficiency to their daily work. This role is both strategic and hands-on, ideal for someone with a deep understanding of personal injury practice workflows and pain points, as well as experience in creating solutions that enhance productivity and deliver measurable business results.

As Senior Product Manager, you will play a pivotal role in shaping the future of our platform, driving product strategy for personal injury-focused capabilities, and leading cross-functional teams to build solutions that help PI attorneys maximize case outcomes while minimizing administrative burden.

You will operate as a leader within our empowered team model, working closely in collaboration with a UX Designer and Tech Lead in a triad partnership. The right candidate is passionate about identifying opportunities that directly impact customer value and has a track record of delivering AI-powered solutions that improve how people work.

At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters.

Founded in 2005, 8am (formerly Affini Pay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000 s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!

• Develop a deep understanding of the Personal Injury legal practice management market & the needs of attorneys and their staff, including prospect research and quantitative data analysis, to identify high-value opportunities that increase 8am's competitive advantage.
• Lead collaborative discovery with your design and engineering partners to deeply understand customers' pain points that professionals experience on a daily basis, co-owning problem identification, solution shaping, and outcome delivery.
• Lead the strategy and vision for initiatives, defining business cases and ROI of automating routine processes so that professionals can scale their practice.
• Leverage an understanding of bringing AI-powered solutions to market by partnering with the AI infrastructure team to align roadmaps.

• Drive continuous problem-solving through data analysis, user feedback, and outcome measurement that directly measure customer value & outcomes created.
• Lead cross-functional alignment around outcomes, ensuring product success is measured, progress is tracked, and corrective action is taken to reach goals.
• Collaborate with Product Operations, Data Intelligence, and Analytics teams to establish proper measurement frameworks and dashboards.
• Champion customer empathy while making strategic trade-offs when business and customer priorities conflict.

• Effectively influence, negotiate, and articulate strategy with stakeholders at all levels to build organizational alignment around your vision.
• Collaborate with Product Marketing and GTM teams to develop commercialization strategies that optimize business outcomes and enhance customer value.
• Partner with Customer Success and GTM to drive adoption and change management, ensuring customers realize measurable efficiency gains and ROI from automated PI workflows.
• Leverage AI to accelerate discovery, validation & delivery cycles across the product team.
• Understand & influence the 8am product vision and strategy across the organization.

• 6-8+ years of product management experience in B2B SaaS environments, with a track record of taking complex products to market, including CRM management, CRM automation & AI initiatives, in high-growth, scaling organizations.
• Strong experience in customer discovery methodologies, with demonstrated ability to synthesize qualitative and quantitative insights into actionable product strategies.
• Significant hands-on experience in discovering and delivering technology products collaboratively with UX designers and engineers.
• Proven experience leading cross-functional initiatives without formal authority, with the ability to influence and align senior stakeholders.
• Strategic mindset with the ability to identify, create, and deliver growth…