Parts Associate

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3 days ago Be among the first 25 applicants

$17.50/yr - $23.00/yr

• Under general supervision of the Parts Manager, Supervisor or Parts Lead, the Parts Associate will process all Parts Request Forms and Orders submitted by Customer Service Staff and customers.
• Provide support in inventory management and stock replenishment by creating PR in CRM.
• Collaborate with the warranty and warehouse teams.
• Track records of all parts ordered for their assigned customers and/or technicians and update regularly.
• Assist Customer with parts availability and pricing in timely manner.
• Check inventory and ETA, provide updates on the status of orders and deliveries, manage order process from order entry through the end of shipment.
• Maintain and track all orders in an organized manner, maintain proper documentation
• Schedule outbound delivery orders and work with warehouse and logistics teams to ensure on-time shipping; notifying customers when there are delays.
• Handle customer complaints to ensure positive customer experience with related teams.
• Request invoices from accounting and provide to customers; work with accounting to resolve billing and payment issues.
• Provide daily status reporting to Parts Manager/Supervisor/Lead.
• Perform other duties as assigned.

• Experience in Customer Service and/or Automotive Parts
• Ideal candidates will have a minimum of two years’ experience.
• Excellent communication and interpersonal skills
• Communicate effectively in person or by telephone or by email.
• Experienced with basic computer programs MS Office (Word, Excel, Power Point), SAP and CRM
• Willing to constantly improve and learn new processes, Self motivator
• Thrive in a fast-paced environment
• Presents information to small and large groups
• Ability to work directly with Customers and possibly in the Customer’s environment. Overtime may occur depending on the work volume.
• License: valid driver’s license in home state and reliable transportation.

• No

• N/A

• 401(k)
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Relocation assistance
• Vision insurance

• 8-hour shift from 7:30 am – 3:30 pm, Monday - Friday
• Overtime

• $17.5-$23.00 per hr

• Full-time (On-site)

• Ability to work in various environmental conditions (outdoor training, warehouse environments, etc.).

• Entry level

• Full-time

• Manufacturing
• Motor Vehicle Manufacturing

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