Dispatcher - Hybrid

Base Pay Range

$45,760.00/yr - $54,080.00/yr

Hybrid:
Lancaster or Tehachapi, CA.
Work will primarily be performed onsite at the office or remotely by telecommuting from home 2-4 days per week. Employees will utilize personal phone or internet services to perform telecommuting with reimbursement. Occasional travel to and work from other Race offices or off‑site locations may be required.

Comp: $22-$26 USD per hour

• 100% Company‑Paid Medical and Dental Benefits
• Free Fiber Internet Service
• 100% Employer‑Paid medical, dental, vision, and life for all employees
• 401(k) with 100% Employer‑matched up to 4% of your annual income
• Generous paid time off including sick, vacation, holiday, and birthday pay
• Free Race high‑speed internet and phone service where available

We’re more than a fiber internet provider, we’re your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting‑edge technology with a genuine, people‑first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you’re not just accepting a job, you’re becoming part of a team that values integrity, celebrates wins together, and believes meaningful work happens when great people connect with great purpose.

The Dispatch 4 supports business installation initiatives by coordinating with the Dispatch team and Field Operations management to ensure timely execution of installation schedules. This includes managing permit requirements such as USA tickets, state or local city permits, and other jurisdictional approvals. As a key liaison between Dispatch and Field Ops, this role drives the collaboration needed to expedite drops and installations.

The individual must communicate effectively with both internal teams and external service representatives across diverse backgrounds and communication styles. Success in this role requires the ability to work independently and collaboratively in a fast‑paced, dynamic environment while maintaining a professional and productive demeanor.

• Eligibility for U.S. employment without sponsorship
• Minimum of 18 years of age
• High School Diploma or GED or equivalent—preferred
• Minimum of 3‑5 years of experience in dispatch operations, preferably in the telecom industry
• Minimum of 3‑5 years of Salesforce or equivalent experience
• Hands‑on experience with dispatch software and tools to optimize operations
• Understanding of safety regulations and industry best practices related to field service operations and logistics management
• Proven geographical knowledge of service area and ability to read maps
• Ability to work flexible hours, including evenings and weekends, as scheduled
• Effective communication in English (speaking, reading, writing, comprehension)
• Proficiency in Spanish language desirable

• Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
• Functional use of common office equipment, computers, and office software

• Receives incoming service requests from customers
• Assigns appropriate technicians based on skills, availability, and location
• Manages technician movement requests, including route updates and reassignments, to optimize field coverage and service efficiency
• Monitors technician status and keeps customers informed of ETA and service updates
• Maintains accurate records of service calls, including details and technician information
• Serves as a Service Delivery scheduling liaison, coordinating timelines and resource availability to meet delivery targets
• Acts as a Sales liaison, ensuring alignment between sales commitments and installation readiness

• Monitors service calls to ensure timely resolution and escalates issues as needed
• Monitors and escalates delays in permitting or scheduling to ensure SLA compliance
• Coordinates with other departments to meet service level agreements
• Maintains records…